Andres H. Email & Phone Number

Columbus, Georgia, Us

• Led the integration of Big Panda with enterprise tools and systems to enable automated triaging and response across the organization, working closely with internal business owners and third-party vendors to implement out-of-the-box and custom integrations (API, webhook, and email integrations).• Developed Big Panda dashboards to outline important service and operational metrics, including service health statistics (alert noise reduction and alert quality), operational metrics (mean time to resolve, team workload, incidents per resolution) and executive-level reports.• Increased awareness of data quality at the enterprise level thanks to the implementation of Big Panda, which led to additional projects to manage and minimize data quality issues at the source system or team.• Supported the integration of Devo with Linux/Windows-based applications and systems.• Daily management and system administration of monitoring tasks, including enablement of configurationitem monitoring and ad-hoc reporting for management-level requests which involved building intermediate SQL queries to bridge data across multiple tables and sources (SolarWinds Orion).

Columbus, Ohio, Us

• Supported the development of a monitoring dashboard for the US Center for Medical Services which leveraged artificial intelligence and machine learning to detect and predict anomalies across all infrastructural services and applications.• Configuration and management of product features, improving data quality and accuracy of all services. Scope of work included requirement gathering, unit/integration testing, change/release management and backlog management via two-week sprints.• Responsible for maintaining the security posture of cloud resources by following AWS best practices.• Managed monthly AWS costs, analyzed monthly service expenditures, and developed reports to helpminimize unnecessary usage.

New York, Ny, Us

Seattle, Wa, Us

• Supported data streaming services: OpenSearch and Managed Streaming for Apache Kafka.• Replicated complex customer scenarios that involved leveraging multiple services across the AWS landscape and offered custom solutions to best meet customers' requirements. Became familiar with additional AWS services, including S3, IAM, EC2, VPC, MSK Connect and Glue.

Baltimore, Md, Us

• Developed applications using Python for the ingestion of security data and threat intelligence feeds into business intelligence, logging, and monitoring applications, as part of the ZeroFox app library.• Followed software engineering principles to build integrations, ensuring manageable, configurable, and testable code, while working with third-party partners to gather requirements and define development tasks.• Customer-facing work involved guiding and supporting customers throughout the API integration journey and partnering with account management for product discovery and post-sales engagements.• Developed and managed integrations as individual products, including project scope, solution design, application development, testing, and documentation.

Pleasanton, California, Us

Tier 2 escalation point of all client issues, focusing on API and file-based integrations.

Stamford, Connecticut, Us

• Utilized Excel, HiveQL and Tableau to analyze large datasets, generate reports, and visualize trends for senior management, presenting product and customer insights, as well as to research major customer-facing impacts and to proactively identify potential interruptions or downtime.• Responsible for change management and pre/post-release validation activities of all digital applications.• Testing and troubleshooting of API services and development of API monitoring dashboards and alerts.

Chicago, Illinois, Us

• SME of API solutions, participating in the entire customer lifecycle: discovery calls, understanding of business/technical requirements, authorization and environment setup, client code review, testing, production readiness and ongoing support.• Reproduced and isolated all production data and system issues to deliver corrective measures and minimize level of impact to end users.• Worked closely with product and engineering teams in the development of product features and system enhancements.

Chicago, Illinois, Us

Chicago, Illinois, Us

• Consulted with clients on product offerings, data process requirements, and technical specs.• Set up new flat-file integrations on ETL platform; tasks included configuring data exchange process, data object mapping, process testing and production enablement.• Developed custom reports and process automation through Excel and Access using VBA and SQL.Participated in product enhancement efforts through research and analysis of data quality.

Chicago, Illinois, Us

Intern role acquired through FAU career services.

Deerfield Beach, Fl, Us

Boca Raton, Fl, Us

Worked on a semester-long project consisting of the re-design and usability of two FAU subpages, through which HTML, CSS, and content management systems were used. Collaborated with management and design teams to elicit requirements and improve the website’s UI and UX.

Quito, Quito, Ec

• Remotely setup and configured customers’ routers to enable IPTV service.• Solved connection issues through TCP/IP, DMZ, and firewall configurations.• Provided quality control of calls and offered feedback to fellow team members.• Created reports to sort and keep track of incoming phone, email, and chat communications.• Obtained sales and customer service diploma (2010).

Master Of Science (M.S.), Information Technology And Management

Data Analytics

Bachelor Of Business Administration (Bba), Management Information Systems

Some College Credit, Graphic Design

High School Diploma, New Media Certificate

Certification, Product Management