Abstract: Developed and executed business strategy, monitored business performance, and managed business development projects to enhance business results.Reporting to: CEO- Refined the business model and developed business growth strategy- Established business goals and worked with department managers to define and execute functional strategies and product roadmap- Developed business plans and translated the plans and strategies to OKRs- Defined and monitored KPIs for various products- Analyzed marketing, sales, and product data to diagnose and improve the business performance- Conducted market research to gather customer/vendor insights- Managed the post-merger integration project of Takhfifan-Netbarg

Abstract: Formulated and executed service strategy, planned and implemented the operating models, monitored and improved the performance of service operations.Reporting to: VP of customer care and corporate affairs- Formulated service strategy and redesigned service portfolio- Designed and executed business models of new service business lines- Developed and implemented the operating models of services- Established strategic goals and executed business strategies using BSC- Monitored business and operational KPIs and improved the performance of service operations

Abstract: Planned and implemented business process management and quality assurance activities through data analysis, to enhance customer satisfaction and service quality.- Managed the design and implementation of ITIL core processes- Defined the KPIs and designed BI dashboards for service operations- Analyzed service operations data to diagnose and improve service quality and customer satisfaction- Planned and managed several business process improvement projects- Analyzed business requirements for information systems to implement and improve service processes

Performed several management consulting projects as a freelancer, including:- Analysis of best practices in the retail industry, Refah Chain Stores Company (2014)- Developing a business plan for a management consulting & IT services company, Bonyad-e-Tavana (2014)- Value engineering for a gas transport pipeline project, National Iranian Gas Company (2013)

Abstract: Strategic planning, execution, and control of the consulting division.- Performed budgeting and planning of the consulting division- Performed performance appraisal of consulting centers- Diagnosed and improved consulting processes- Controlled projects of the consulting division