•Oversight and full development for 9 volunteer programs, offering general support, scheduling, training, and manages 150+ active volunteers.•Created a Docent Coordinator Handbook as an internal resource for all Smithsonian staff•Developed training curriculum, program materials, recruited, trained and onboarded volunteers for: Teen Docent cart program, Virtual Castle Stories, Virtual Information Desk, Smithsonian Ambassadors, Castle Cart Program•Hosted volunteer enrichments and… Show more •Oversight and full development for 9 volunteer programs, offering general support, scheduling, training, and manages 150+ active volunteers.•Created a Docent Coordinator Handbook as an internal resource for all Smithsonian staff•Developed training curriculum, program materials, recruited, trained and onboarded volunteers for: Teen Docent cart program, Virtual Castle Stories, Virtual Information Desk, Smithsonian Ambassadors, Castle Cart Program•Hosted volunteer enrichments and training with internal and external guest speakers to keep volunteers engaged and up-to-date on content and best practices. Including a virtual tour of the Getty, behind-the-scenes tour of the National Zoo and Accessibility training•Collaborated with Access Smithsonian to write a grant proposal for $13,000 from the Smithsonian Women’s Committee that allowed us to write, film and share pre-visit videos to assist visitors with cognitive disabilities and their families with visit planning and museum experience expectations• Worked with a contractor to create a tactile map of the National Mall for visitors who are blind or have low vision•Supervised an intern from BroadFutures on content development and a graphic designer to create a new dynamic and visitor friendly Castle brochure•Member of Castle Events Committee which planned and hosted events including a Halloween party and movie nights•Proposed, developed and launched outdoor interpretive cart program for teen docents to tell the story of an early Smithsonian staff member and his effort to save the American bison—it allows volunteers to engage visitors with history of the Smithsonian, the Castle and the United States (3,000+ visitors over the summer of 2023)•Proposed, developed and launched a series of 10 live docent-led virtual talks, ‘Castle Stories,’ to connect with visitors during COVID and the Castle closure•Created and launched 7 virtual scavenger hunts to connect with visitors during Covid and Castle closure Show less

•Managed 100+ information specialist volunteers who welcome over 7 million museum visitors annually•Managed, scheduled and led daily Highlights and VIP Tours •Facilitated daily museum operations from the visitor perspective by collaborating with other departments (Security, Exhibits, Special Events, etc.) to ensure a high level of visitor satisfaction •Collaborated with peers across the Smithsonian campus to ensure a smooth volunteer and visitor interface

•Collaborated with museum community to answer a wide variety of public inquiries (over 1,200 yearly)•Entered visitor/volunteer interaction data into EDGE (internal database)•Maintained Excel workbook for the distribution of museum floor-plan and donation collection•Managed Q?rius jr: a discovery room when the room’s coordinator is not on site •Monitored and maintained proper signage on site and on website (using Trumba) for museum activities

•Educate visitors (7.4 million visitors per year) on the museum’s mission (to increase and diffuse knowledge) and its behind the scenes activities (scientific research, exhibit construction)•Guide visitors (between 100-500 per day) in their experiences with the museum, its artifacts (approximately 2% of 126 million are on display) and the city of Washington D.C.•Engage visitors during special events, e.g., Congressional Night and Teacher’s Night (over 2,000 participants)

•Lead Genome Zone activities: Genes in a Bottle, Super Tasters, Genome Bracelet, DNA Trait Wheel (public, free access on floor of museum, served over 600 visitors a day during peak of Cherry Blossom season in D.C.)•Coached and assisted volunteers with public engagement, crowd management, educational activities•Collaborated with staff, volunteers and visiting scientists to run on going activities in the Genomics exhibit•Set up and maintained a clean work station during and between… Show more •Lead Genome Zone activities: Genes in a Bottle, Super Tasters, Genome Bracelet, DNA Trait Wheel (public, free access on floor of museum, served over 600 visitors a day during peak of Cherry Blossom season in D.C.)•Coached and assisted volunteers with public engagement, crowd management, educational activities•Collaborated with staff, volunteers and visiting scientists to run on going activities in the Genomics exhibit•Set up and maintained a clean work station during and between active visitor groups Show less

•Work with grades K-12•Engages students on subject matter assigned by teacher:aid, teach and demonstrate as able on a variety of subject matter and topics•Follows and enforces school and classroom rules•Helps students gain a better understanding of material (varied by the day) at hand

•Researches world music, instruments and musicians in historical contexts to communicate the significance of the recordings•Wrote descriptions for UNESCO world heritage recordings for use on albums, the Smithsonian Folkways website as well as iTunes and other retail outlets (http://www.folkways.si.edu/unesco)•Wrote blogs for the launch of the UNESCO World Heritage recordings

•Led a daily (6 hour) class (15 children) for a week around the zoo, its animals and exhibits•Collaborated with and mentored a group of class aides (teen volunteers) for class management and daily activities •Developed and taught lesson plans (zoo walks, crafts, games, videos, story times, worksheets, keeper talks) for the camp focusing on the camp theme of the week (e.g., Charlotte’s Web) as well as the zoo’s ongoing message of conservation

•Led students towards gaining a better understanding of basic essay writing, grammar and interpretation of literary texts•Develop essay and research topics for the students to explore based on the assigned literary texts (e.g., Oedipus Rex, Midsummer Night’s Dream, Cannery Row)•Engage students in discussion of assigned texts, encourages them to analyze the works and to foster original ideas

•Worked with OWN (Oprah Winfrey Network)for their first online web course with Brene Brown•As a team member monitored the content of web submissions and message boards •Needed to be aware of the expected web content for online course work •Communicated directly with OWN students regarding technical and customer service issues with the course

•Called assigned Real Estate or Leasing Agent•Visited assigned properties•Remained neutral during property visits•Presented self as assigned (ex: mother of two children, aged 5 and 2, working as a nurse, etc.)•Report experience back to ERC office

•Contributed to outreach and social media growth in support of the foundation’s mission (to share the cultural heritage of Azerbaijan)•Researched and wrote content for foundation’s website and online museum•Support the staff•Drafted and sent emails informing academics and professionals of the services and goals of the foundation•Wrote web content in regards to the Azerbaijan Radio hour•researched images to be used in an online exhibit•wrote content for an online exhibit

•Managed a small team who maintained the store displays (35,000 sq. ft. store)•Headed the Children’s and Young Adult sections (over 15% of the store’s sales)•Collaborated with upper management to develop and implement plans to drive sales•Trained and motivated staff (50+ employees) on corporate goals •Planned and ran large and small scale store events: author signings, midnight release parties (Twilight, Harry Potter) as well as offsite events

•Assist students in finding assigned course materials at start of semester (books, technical materials, etc.)•Answer customer phone calls•report inventory of course materials to store management

•Maintained safe pool environment•Ran pool often as sole guard/ staff member•Monitored and maintained chemical levels in the pool according to state requirements

•Call graduates and families of current students•Update graduates and student families on school activities•Encourage graduates and student families to donate to the school and its programs•Update graduate and student information for the Alumni database