Abraham Ahimbisibwe Email & Phone Number

Edmonton, Alberta, Canada

• The Energy Management Operations Centre (EMOC) is a 24/7 multidisciplinary team accountable for operational support of 24 generation facilities across North America. Ranging from thermal and renewable assets, EMOC.
• Create and manage generating asset real-time offer submissions in accordance with corporate policies, Independent System Operator (ISO) market rules, and regulatory requirements.
• Manage generating asset outages, testing, and ISO directives in real-time.
• Support Operations’ crews as they perform maintenance and repair activities.
• Remotely monitor wind farms and support operational analytics to maximize the sites’ value and availability.
• Provide support to other Capital Power cross-functional teams to integrate and commission new generating assets into Capital Power’s fleet of generating assets and EMOC.

Edmonton, Alberta, Canada

• Participate in key projects from inception to completion to promote efficiency and reliability of the registration department processes. Proposed and worked on modifications to a software change pilot project aimed at.
• Provide technical support by effectively liaising with the IT team to find solutions to technical issues faced by clients. This includes creating documentation for future use and system improvements.
• Utilize my deep understanding of the regulatory policies and processes to provide exceptional customer service and support to applicants, potential applicants, members and other parties directly affecting the.
• Proficiently use several different software systems and tools to manage, process and update applications, send electronic forms to applicants, validators and other APEGA staff. Systems include APTIFY, Formatta.
• Successfully taking on leadership roles and initiatives such as stepping up to voluntarily chair the Registration Services Department weekly meetings.

Edmonton, AB, Canada

• Responsible for training new membership sales and services representatives, as well as post training support. In turn developed an outstanding ability to work in a team setting and maintain strong working relationships.
• Contributed to organizational changes through input and coordination with department supervisors on various matters and issues. For example, successfully suggested and pitched a payment plan to my supervisor concerning.
• Provided exceptional customer service and support to both potential and existing members while delivering/presenting information on programs and services offered via email, phone or in-person to an average of 120.
• Documented but also addressed customer complaints and requests by offering constructive solutions while following protocol.
• Used the Microsoft Office Suite as well as software known as “Class” to manage and update confidential files of around 3000+ members in the customer database.

Edmonton, Canada Area

Edmonton, AB, Canada

• Used PL/SQL to extract data, analyze and then successfully designed seven computer programs for the forensics and internal audit team used for quarterly auditing.
• Effectively collaborated with various business units such as HR to facilitate improvement of systems, and identify areas of enhancement while working on tickets assigned to me.
• Set up meetings to listen to clients, to identify key needs and translate them into software features.
• Designed, developed and implemented a computer program used by the accounts payable team to identify all suppliers and their sites that the company does business with, in a calendar year.
• Demonstrated problem-solving ability while performing in-depth tests for both modified and new systems or functionalities, prior to use in a production environment.
• Provided technical support during external audits carried out by KPMG.

Bachelor Of Science In Electrical Engineering, Electrical And Electronics Engineering

Programmable Logic Controller Certificate

Francais Langue Etrangere, French Language And Literature