Improved customer satisfaction by implementing new training programs and procedures.Managed inventory and ensured accurate stock levels to meet customer demand.Trained sta on product knowledge, sales techniques, and customer service standards.Assisted store manager in daily operations, scheduling, and performance evaluations.

Supervised team to ensure smooth day-to-day operations and customer satisfaction.Managed inventory, cash handling and scheduling to meet business goals efficiently .Trained and coached team members to improve performance and uphold company standards.Resolved customer complaints and issues promptly, ensuring customer satisfaction and repeat business

Implemented cost-saving initiatives resulting in increased prot margins and improved eciencies.Developed and implemented strategic plans to drive business growth. Led cross-functional teams to exceed sales and prot targets.Managed budgets and optimized operational eciencies to meet nancial objectives.

Lead and developed customer service team to ensure exceptional client satisfaction.Implemented strategies to improve customer interactions and increase brand loyalty.Analyzed customer feedback to identify pain points and implement solutions.Conducted regular surveys and feedback sessions to identify and address customer needs

Develop and implement programs, projects and activities designed to increase the participation of youth from the Eastside of Indianapolis in tennis. Builds and maintains partnerships with USTA Midwest including numerous internal/external partners. Maximize outcomes for the youth on the Eastside of Indianapolis have an opportunity to learn the sport of tennis, become aware of all opportunities tennis can provide to Indianapolis' Eastside. Ensure programing is affordable, includes the use of passionate youth instructors from their community to youth in the greater Eastside community and schools.

Lead, manage all aspects of daily operations for a store of over nine million dollars in sales; with a $360,000 increase of sales in the past year Recruit, hire and manage the performance of Assistant Store Managers and all associates; reducing staffing gap from 25% to 10% in first month as store manger Coordinate and direct all operational and merchandising projects including yearly inventory Maintain systems for audits and records ensuring adherence to company policy Proactively communicate with both in store staff and regional team in all matters Set high expectations for customer service and professionalism in all aspects of the store operations

Responsible for all aspects of merchandising in the store. Coordinate sale promotions and floor sets on a daily and weekly basis with Store Manager and Regional Team. Monitor markdown and merchandise team associates to ensure compliance benchmarks are met. Train and coach new and exist associates to ensure company core values are understood and are being implemented. Collaborate with Store Loss Prevention and Regional Loss Prevention teams to minimize shrink. Assist in yearly inventory. Assist Store Manager with recruitment of qualified applicants. Communicate with Regional Team on a daily and weekly basis to ensure best practices are being achieved, resolution of store issues and to communicate.

Manages the overall execution of all operations and receiving SOPs Coaches, trains and develops team to deliver an outstanding shopping experienceCoordinate the recruitment and hiring of qualified applicants to meet company modelSafeguard company assets and ensure that adequate security exists within the store, physical facilities comply with safety codes and ordinances, and oversee all accounting room operations

Responsible for all aspects of merchandising in the store. Coordinate sale promotions and floor sets on a daily and weekly basis with Store Manager and Regional Team. Monitor markdown and merchandise team associates to ensure compliance benchmarks are met. Train and coach new and exist associates to ensure company core values are understood and are being implemented. Collaborate with Store Loss Prevention and Regional Loss Prevention teams to minimize shrink. Assist in yearly inventory. Assist Store Manager with recruitment of qualified applicants. Communicate with Regional Team on a daily and weekly basis to ensure best practices are being achieved, resolution of store issues and to communicate.

Responsible for managing the overall store operations, including staffing and goal setting for all associates. Daily management of store budgeting including receivables and inventory levels. Oversee the semi-annual inventory. Direct customer interaction. Lead the training and development of new and existing associates. Responsible for daily cleaning and maintenance of store’s interior and exterior.

Responsible for overall operation of 1.0 million dollars in business - Direct report toDistrict manager. Monitoring of daily profit and loss reports. Train and coach all new and existing associates to ensure companies standards are in place. Maintaining daily operational standards. Conducting inventories twice a year to minimize inventory loss.