Andy H. Email & Phone Number

Mainstream Products Implemented / Supported:Barracuda Essentials (Cloud O365 Backup, Email Gateway / Sentinel / Archiver / Load Balancers + Physical Devices) – 2006 - PresentVeeam Backup Solutions for VMWare 2015 - PresentAutodesk Products (AEC Collection) 2006- PresentLumion (Graphics software) 2018- PresentPhotoshop CC Suite along with Adobe Cloud Applications 2014 – PresentVMware ESXi 5.5-6.7 2014 – PresentCisco MerakiSophos Antivirus 2004 – PresentMalwarebytes Pro 2006 – PresentTelesystem UCASS Phone System 2021-PresentDeltek Vision (ERP) Server – 2014 – PresentBluebeam Revu 2021 - PresentOffice 365 Suite, including Teams, SharePoint Design E1, E2 plans + Standard 2014 – PresentOffice 365 Azure Connect (AD Sync for SSO Applications in the Cloud) 2015 – PresentPDQ Deploy & Inventory 2015 – PresentMitel Platform (Virtualized 3300, experience with the physical 5000) 2006-2021Egnyte Storage Sync (Application based DFSR Solution with Hybrid Cloud Component) 2017- PresentRave Mobile Safety – Business / Campus safety to notify 2009 – 2014Microsoft HyperV 2008 – 2014Site Location / ProjectsYTI Career Institute – Acquired two competitive schools and integrated them into YTI (Mechanicsburg and Altoona, PA. 2007-2008) Built an additional campus from scratch (Emigsville, PA 2007). Assisted Parent company Liberty Higher Education with acquisition of Ogle Schools in Texas. 2009RGS Associates – Moved York Office to a new location 2018, built out the Harrisburg Office (New 2015), acquired Paoli Office and expanded to the 3rd Floor at the Lancaster Location 2021-22ResponsivenessRaised student computer satisfaction 15-20% per location. Implemented ticket turnaround policy to ensure prompt support of customers. Followed up with satisfaction surveys to ensure customer “Yes” policy is being adhered to. Our team is frequently referred to as the best in post-secondary education by YTI’s Chairman & CEO. Boasting over 99% system availability annually.Technology LeadershipModernized RGS infrastructure - Migrated off Small Business Server to fully Azure/Office 365/2019 DC’s Provided backup redundancy and improvement to how files are moved between locations with Egnyte. Reduce costs by leveraging SW-WAN Technology and removing no longer needed networking hardware from the product lifecycle.Modernized computer labs and lecture spaces utilizing “smart” technology to engage customer base. Deployment of first of its kind technology. – YTI’s TourTabs (360 degree transparency of Admissions and Financial Aid appointments. (BlueForce Development)

Listed skills include Networking, Troubleshooting, Training, Technical Support, and 45 others.