Ahjahnique Woods Email & Phone Number

· Perpetuate case management effectiveness through inspections, complaint resolution, and review of assessment reports· Establish strong evaluation techniques and practicing in every facet of the process, obtaining feedback and maintaining incisive monitoring to effect quick, accurate information· Assists in the development of new policies for improved customer service practices within the company’s legal department· Manage incoming calls and emails from clients, attorneys, courts, and other sources to determine the nature of each inquiry

Houston, Texas, United States

· Possessed interpersonal skills with the ability to interact within multiple departments · Identified areas of opportunity within the department and propose solutions to the Quality Manager · Monitored daily aging reports and follow up on all orders outside of the acceptable timeline for the department status · Navigated multiple computer applications, systems, and resources to research client inquiries and resolve conflicts

Houston, Texas, United States

· Increased revenue through utilization of persuasive and consultative selling techniques to upsell and cross sell packages· Resolved 100+ email inquiries daily; answered complex, unique questions and gave directions to collection sites or service centers· Exceeded metrics, benchmarks, and KPIs for call quality, volume, and handing time; resolved client issues in less than 5 minutes· Implemented safety and compliance solutions for drug and alcohol testing, background and occupational health screening, transportation, and substance or safety abuse training

Houston, Texas, United States

· Established ongoing communication with each custodian of record via telephone daily· Multitasked with several inquiries simultaneously in a fast-paced, high-pressure, deadline-driven environment· Escalated the level of communication with custodian and sent proper notices to each location to elicit production of records · Established lines of communication with custodians of record based on priority. Made approximately 65 to 85 outbound calls per day

Houston, Texas, United States

· Managed incoming case volume, and communicated customer behavioral trends to other departments· Increased revenue through utilization of persuasive and consultative selling techniques to upsell and cross sell products· Multitasked with several inquiries simultaneously in a fast-paced, high-pressure, deadline-driven environment· Cultivated relationships and built rapport with clients; generated long-term loyalty and increased client retention