Ahlam Abdullah Email & Phone Number

Dubai, United Arab Emirates

Coordinate with the concerned organizational units to develop and document the institutional and operational plans and policies, vision, mission, values, and others, in accordance with the plans and work programs, and provide monthly and quarterly analytical reports according to the institutional and operational performance indicators (KPIs)Receive new Mirsal 2 declarations through a Work List delegated by the team leaderAnalyze declaration risk profile and other details given by the Risk Engine for the new declarations one’s responsible for -- primarily focusing on simple new declarations and consider the declaration in its entirety including given risk profilesTake steps to mitigate declaration riskSeek clarifications from the declarant on the declaration details, if needed

Dubai, United Arab Emirates

* Help develop established script to use when calling prospects and document all activities on appropriate forms* Call prospective customers in designated market area to qualify leads and explain type of service or product offered* Process in-bound calls to the point of resolution, including customer services inquiries, complaints and requests for assistance pertaining to system use, maintenance and customer account information

Dubai, United Arab Emirates

Administer, verify & update information regarding the consignments imported & exported in order to ensure data qualityIdentify the data irregularities on the consignments/declaration documents based on the set procedures and standardsCommunicates with senior officer & other statistics team to ensure that data are corrected as per the set normsAttend fortnightly internal meetings & any other meetings as and when required

Dubai, United Arab Emirates

Greeting visitorsManaging security and telecommunications systemsHandling queries and complaints via phone, email and general correspondenceTransferring calls as necessaryTaking and ensuring messages are passed to the appropriate staff member in timeManaging meeting room availabilityReceiving, sorting, distributing and dispatching daily