Ahlam Haddad Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Docklands, Melbourne

Melbourne, Australia

Melbourne, Australia

Sydney, Australia

Sydney, Australia

ACHIEVEMENTS INCLUDE:- Personally responsible for applying fundamental cultural changes to processes and teams in order to shut down a $12 million unallocated problem. As a result of the successful outcomes during this crisis, I was awarded a nomination towards the NAB Group’s Person of the Year (2011).- Successful relaunch of Business Super’s Continuous Improvement program. Year one of the agenda saw over 270 ideas be implemented, high engagement of Continuous Improvement Champions… Show more ACHIEVEMENTS INCLUDE:- Personally responsible for applying fundamental cultural changes to processes and teams in order to shut down a $12 million unallocated problem. As a result of the successful outcomes during this crisis, I was awarded a nomination towards the NAB Group’s Person of the Year (2011).- Successful relaunch of Business Super’s Continuous Improvement program. Year one of the agenda saw over 270 ideas be implemented, high engagement of Continuous Improvement Champions and ownership and accountability accepted by the Continuous Improvement Master.- Affiliation of Superannuation Practitioners (ASP) – the industry body set up to identify, develop and implement operational efficiency improvements for the administration of superannuation funds and their members. I was assigned as a lead for MLC to work with other superannuation providers to develop a pilot for transferring rollover monies electronicallyCAREER RESPONSIBILITIES INCLUDE:- Partner closely with internal businesses to support their Kaizen journey from setting up and supporting a Kaizen agenda to rolling out a Kaizen Continuous Improvement program. Success requires flexibility and is heavily reliant on strong stakeholder management abilities- Develop and support Kaizen initiatives as required. For example, development of the NAB Wealth Kaizen agenda- Managing and leading process changes across NAB Wealth business units- Responsible for key process improvement initiatives across NAB Wealth. These initiatives may be sourced from observation, requests from the client or stakeholders or a NAB Wealth wide initiative- Facilitate workshops and planning days to ensure the client and stakeholders achieve the expected outcomes as planned- Driving benefits management across initiatives as required Show less

Sydney, Australia

ACHIEVEMENTS INCLUDE:- IBM Delivery Excellence programme – Change and Business Lead to review business activities to improve bottom line and reduce head count. This resulted in a successful restructure of the organisation into a well defined functional delivery model, reduced head count, increase in productivity, economies of scale through de-duplication of processes and a greater resilience to key risks.- Project “Sharkbait” – Project lead for investigating, formulating and… Show more ACHIEVEMENTS INCLUDE:- IBM Delivery Excellence programme – Change and Business Lead to review business activities to improve bottom line and reduce head count. This resulted in a successful restructure of the organisation into a well defined functional delivery model, reduced head count, increase in productivity, economies of scale through de-duplication of processes and a greater resilience to key risks.- Project “Sharkbait” – Project lead for investigating, formulating and successfully implementing significant transformations to the Financial Controls Team. This initiative significantly enhanced SLAs, deadline management processors and staff morale.- Responsible for managing the due diligence, knowledge acquisition and transfer programme offshore. This involved significant stakeholder management of internal staff and the offshore providers. A Cultural Acclimatisation programme was also developed to reduce the effect of potential for cultural divide.CAREER RESPONSIBILITIES INCLUDE:- Responsible for proactively identifying transformation opportunities across all business operations by analysing service levels, productivity measurements, workflow streams and reviewing all event and incidents.- Accountable for the company’s Quality Initiatives Programme (QIP) to gather business needs and operation enhancement ideas in order to formulate transition programmes. - Key business representative for all client on site presentations. Responsible for developing and delivering client presentations covering all aspects of the business. - Interact with the sales team as the superannuation subject matter expert in order build and deliver effective, powerful and informative service offerings to potential clients.- Responsible for key change management practices and initiatives within the business covering change strategies, designing and establishing stakeholder plans across all organisation levels.- Responsible for managing “declared” business crisis situation Show less

Sydney, Australia

ACHIEVEMENTS INCLUDE:- Business Lead (bringing together subject matter experts and IT) and Change Manager in the implementation of an inbound imaging solution with Fuji Xerox.- Responsible for managing a successful onboarding process of IBM and Russell staff. Including delivering smooth transition communications, training development and relationship management.- Management of an offshoring solution of administration services. This involved being a key subject matter expert in work… Show more ACHIEVEMENTS INCLUDE:- Business Lead (bringing together subject matter experts and IT) and Change Manager in the implementation of an inbound imaging solution with Fuji Xerox.- Responsible for managing a successful onboarding process of IBM and Russell staff. Including delivering smooth transition communications, training development and relationship management.- Management of an offshoring solution of administration services. This involved being a key subject matter expert in work practices, designs, process improvement and relationship management.- Developed strategies and solutions for new reporting requirements, metrics and key performance indicators. Providing specifications for system enhancements to key workflow management tools and rolling out improvements via a change communication plan.CAREER RESPONSIBILITIES INCLUDE: - Responsible for implementing new administrative functions, legislative changes and client requirements.- Support, promote and lead best practice initiatives within the business. Identifying areas for process improvement, providing opportunities to staff to participate in workgroups and developing and facilitating training for new process implementation or changes.- Identify, report and lead action plans that address key risk items to ensure an adherence to the risk management process.- Lead major transformation initiatives ensuring that the outcomes are aligned to the business strategy and vision for the future Show less

Sydney, Australia

ACHIEVEMENTS INCLUDE:- Implementing a new benefits administration team for the Master Trust fund. Involving 14 Master Trust clients and 4 new implementations.- Establishing an operations team to transform a Defined Benefit fund into the Master Trust.- Re-engineering and enhancing training documents and presentation session plans to remain at the forefront of changes in company procedures and new legislations (for example Family Law, Privacy Legislation, etc).CAREER… Show more ACHIEVEMENTS INCLUDE:- Implementing a new benefits administration team for the Master Trust fund. Involving 14 Master Trust clients and 4 new implementations.- Establishing an operations team to transform a Defined Benefit fund into the Master Trust.- Re-engineering and enhancing training documents and presentation session plans to remain at the forefront of changes in company procedures and new legislations (for example Family Law, Privacy Legislation, etc).CAREER RESPONSIBILITIES INCLUDE:- Accountable for ensuring administration activities for clients are appropriately co-ordinated and prioritised to ensure SLA commitments are met.- Responsible for the performance management and appraisals of direct reports including ongoing support, training and mentoring.- Interacting daily with clients across multiple accounts and locations Australia wide.- Manage the Annual Review process and associated tasks ensuring all key internal and external stakeholders are aligned and engaged. Show less

Sydney, Australia

ACHIEVEMENTS INCLUDE:- Establishing a Best Practice work team to ensure the Family Law procedures and policies were implemented throughout the company. - Assist in the development of new training programmes and learn facilitation and presentation of those training materials- Developing standard Insurance Claims and Underwriting (Death, Total and Permanent Disablement and Salary Continuance) procedures as part of an internal Best Practice programmeCAREER RESPONSIBILITIES… Show more ACHIEVEMENTS INCLUDE:- Establishing a Best Practice work team to ensure the Family Law procedures and policies were implemented throughout the company. - Assist in the development of new training programmes and learn facilitation and presentation of those training materials- Developing standard Insurance Claims and Underwriting (Death, Total and Permanent Disablement and Salary Continuance) procedures as part of an internal Best Practice programmeCAREER RESPONSIBILITIES INCLUDE:- Process cases as required and according to skill and knowledge level- Assist team members with processing complex cases and the resolution of process issues- Assist with collation of report data- Pre-validation of relevant inbound cases- System enhancement testing and control- Innovation, creativity, growth and quality o Identify process improvement ideas within the team, and assist with their implementation as requested by the team leader o Support and promote best practice issues within the team and within the company o Be proactive in alerting team leader to personal training needs Show less

Master Of Business Administration, International Business

Bachelor Of Business Administration (International Business), International Business