Manage the Product Management documentation including the Product Backlog(s), Release Plan, Release Notes and any other Requirements-level notes- Presentation of new user stories/requirements- Meet with business stakeholders to discuss, define and capture requirements- Define Sprint Objectives with development team- Tracking progress across sprints.- Interviewing and hiring Support and community staffs - Leading Support and community team in terms of assigning tasks, follow up, and decision making.- Analyzing the business rules and contributing in writing the software requirements specifications for any new features.-Analyzing, prioritizing and reporting the errors that appear in the website and analytics reports. - Specifying market requirement by studying and analyzing the users' trends and needs.- develop the strategy and manage the marketing programs that drive demand for the product- Writing user manuals for new employees and user.- Control daily posts and content for abuses.-Notify appropriate stuff (for example: QA about any bugs and other technical problems faced).-Provide ongoing technical support to the community.

Main activities and responsibilities- Generate Helpdesk system - Guide, and act as mentor to the Support Management team as they deliver a Unique service, providing high quality information and support to the end users.- Allocate incoming information requests from customers to the team, prioritising action, monitoring team resource to meet SLAs.- Interviewing and hiring Support staffs . Leading Support team in terms of assigning tasks, follow up, and decision making-Analyzing, prioritizing and reporting the errors that appear in the website and analytics reports. - Notify appropriate stuff (for example: QA about any bugs and other technical problems faced). - Provide ongoing technical support to the community.Name and address of employerJeeran for Software DevelopmentType of business or sectorPrivate Sector (internet based - website

Main activities and responsibilities-Responsible for the provision of administrative support to various activities of the Human Resources department, I have the responsibilities for maintaining employee relations and problem solving, recruiting for open positions including the pre-screening processes, and all new hire and termination procedures. I also have the responsibility for working with managers in disciplinary cases as well as advising managers in employee management issues. As such I assist in the developing and updating company policies and procedures.Name and address of

During my work with the company I was assigned to work on the Project: Aladdin (SMS Game)Tasks:- Creating all QA documents templates.- Writing user manuals for the project under testing.- Document test procedures and problems- Analyze and summarize test results- Writing status reports based on test completion and test findings- Creating Quality Assurance documents templates.- Communicate test issues to project/product manager and team in theappropriate level of detail- Analyzing, prioritizing and reporting the errors that appear in the game and analytics reports.