Ahmad Alsayed Email & Phone Number

United Arab Emirates

- Maintaining and administering computer networks- Scheduling, obtaining approvals and implementing the software updates and configuration changes on Cisco firewalls, switches, and WiFi solutions - Setting up and managing VPNs (site to site or Anyconnect) on Cisco firewalls- Updating and managing the monitoring systems like Observium/Nagios- Keeping documentation and asset information up to date- Liaising with third-party vendors- Answering phone calls, defining… Show more - Maintaining and administering computer networks- Scheduling, obtaining approvals and implementing the software updates and configuration changes on Cisco firewalls, switches, and WiFi solutions - Setting up and managing VPNs (site to site or Anyconnect) on Cisco firewalls- Updating and managing the monitoring systems like Observium/Nagios- Keeping documentation and asset information up to date- Liaising with third-party vendors- Answering phone calls, defining requirements and logging on a ticketing system Show less

Amman, Jordan

- Providing the customer with high level and professional support within the scope of the company’s commitment to service- Explaining the complex technology issues to the customer in a direct and easy to understand language- Answering the calls and replying the e-mails of the customers in giving them the required support for troubleshooting and configuration issues for ASA, Firepower devices and NGFW (FTD)- Diagnosing and executing resolutions for networks and servers… Show more - Providing the customer with high level and professional support within the scope of the company’s commitment to service- Explaining the complex technology issues to the customer in a direct and easy to understand language- Answering the calls and replying the e-mails of the customers in giving them the required support for troubleshooting and configuration issues for ASA, Firepower devices and NGFW (FTD)- Diagnosing and executing resolutions for networks and servers issues- Performing network security design and integrationduties- Monitoring network hardware operations to evaluate proper configuration Show less

Amman Governorate, Jordan

- Making daily check for client sites (Exchange server, Veeam backup, Grid backup, Servers HDD’s health status, domain and public IP health).- Visiting client sites to help with installing and troubleshooting.- Installing, configuring windows operating system (Desktop and Windows Server).- Maintaining and troubleshooting of printers.- Configuring and testing any new hardware and software.- Installing windows server roles (Hyper-V).- Creating, deleting, resetting password… Show more - Making daily check for client sites (Exchange server, Veeam backup, Grid backup, Servers HDD’s health status, domain and public IP health).- Visiting client sites to help with installing and troubleshooting.- Installing, configuring windows operating system (Desktop and Windows Server).- Maintaining and troubleshooting of printers.- Configuring and testing any new hardware and software.- Installing windows server roles (Hyper-V).- Creating, deleting, resetting password for users from AD.- Blocking spam email from firewall (Sonicwall, Sophos).- Creating VPN user name in Sophos firewall. Show less

Amman, Jordan

- Installing the appropriate file from the main PC to the POS device using RJ11 wire.- Turning on the device and starting a full test to determine if any problems occur and note it.- Disassembling the device and replacing some of the hardware if necessary (battery-keypad-top or rear cover-resistor-capacitor)- Assembling the device again together and running the test again for final checking.- Installing the client application on the device using the same PC.

Bachelor'S Degree, Communications And Electronics Engineering

Diploma, Telecommunications Engineering