Duties and Responsibilities- Assist in the installation, configuration, and maintenance of hardware and software systems. Perform routine system updates, patches, and upgrades.- Monitor system performance and troubleshoot issues to ensure optimal functionality.- Assist in managing and troubleshooting network devices- Collaborate with senior administrators to optimize network performance and reliability.- Provide technical support to end-users by troubleshooting hardware and software problems.- Assist in setting up and configuring user accounts, email, and access permissions.- Collaborate with the IT helpdesk to resolve user issues in a timely manner.- Assist in implementing and managing backup and disaster recovery solutions.- Perform routine data backups and ensure data integrity.- Prepare reports on system performance and incident resolutions.- Assist in implementing and enforcing security policies and protocols.- Monitor system logs for security breaches and unauthorized access.- Participate in security audits and vulnerability assessments.- Collaborate with cross-functional teams to identify and implement technology solutions that support - business objectives.- Assist in evaluating and recommending IT hardware and software purchases.

Duties & ResponsibilitiesCustomer Journey/ Experience:- Provided excellent retail customer service with a focus on in-store experience and issue resolution, prioritizing customers.- Assisted customers in finding suitable frames and addressing their vision needs.- Developed and applied optical skills, continuously enhancing knowledge.- Worked closely with optometrists to understand and fulfill optical requirements.- Educated customers on product quality, features, and benefits supporting their vision needs.- Ensured positive and memorable customer experiences throughout the journey.- Verified insurance coverage and process claims for eligible eyewear purchases.- Communicated with insurance providers to resolve any issues related to coverage. - Maintained accurate and up-to-date customer records, including prescription information and purchase history.Store Operations- Opening and closing the store, maintaining organization, merchandising, and cleanliness, taking accountability for presentation.- Assisting in reconciling third-party payments. - Collaborating as a team player with the retail team and optometrist.- Driving performance by understanding and working towards in-store targets and KPIs.