Ahmad Ashraf Email & Phone Number

Alexandria, Eg

Canada

•Maintain a positive, empathetic, and professional attitude toward customers at all times.•Process orders, forms, applications, and requests using GDS. •Experienced in handling ticketing, PNR creation, and itinerary changes within the Amadeus system. •Respond promptly to customer inquiries through various channels.•Acknowledge and resolve customer complaints efficiently.•Possess in-depth knowledge of products to accurately answer customer questions.•Keep records of customer interactions, transactions, comments, and complaints.•Communicate and coordinate with colleagues as necessary to ensure seamless service.•Provide feedback on the efficiency of the customer service process.•Ensure customer satisfaction and deliver professional customer support

Alexandria, Egypt

● Screen candidates resumes and job applications.● Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.● Onboard new employees in order to become fully integrated.● Act as a point of contact and build influential candidate relationships during the selection process.● Develop and update job descriptions and job specifications

Alexandria, Egypt

● Overseeing the customer services teams. Training and managing Customer Service Assistants and Representatives.● On-boarding and training new employees.● Setting customer satisfaction targets and working with the team to meet targets consistently.● Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.● Creating customer loyalty programs to increase revenue and improve client retention.● Establishing customer service policies and procedures.● Staying updated on developments in the customer services field.

Cairo, Egypt

Alexandria, Egypt

● Filling any new appeared open vacancies by posting & publishing new ads, screening, filtering, contacting & interviewing the applying candidates. ● Target outdoor recruiting channels for better recruiting selection to fill any open vacancies.● Conducting and handling interviews to select according to the required criteria.● Apply fair and robust selection processes, ensuring correct skills and behaviors are placed in the right roles.● Checking employment paper to be delivered to the payroll Section on the hiring date.● Send offers to accepted candidates, negotiating to meet candidate expectation and receive their confirmation.● Perform First Interviews, arrange second level and other levels interviews, and receive appropriate feedback.● Responsible for the approval cycles of offers, renewal contracts, candidate transfer, and Manpower increasing.● Assess applicants’ relevant knowledge, skills, experience and attitudes.● Documenting the daily activities● Data base management.● Follow-up references and check credits.● Research and develop recruiting leads.● Communicate with candidates to ensure they are fully advised of processes and progress, ensuring all candidates receive a positive recruitment experience.● Perform Exit Interviews, to obtain frank and honest feedback from the employee who is leaving

United States

● Responsible for answering inbound calls.● Taking orders for flowers and specialty gift items.● Assisting customers with questions, data entry and resolving issues.

United Kingdom

● Providing guidance in areas of professional matters as requested or needed. Applying FCR concept for all customer’s inquires.● Prioritizing and achieving multiple tasks, establishing and meeting deadlines.● Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.● Adhere to Customer Operations Department policies and procedures.● Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.