Ahmad Brown Email and Phone Number

The Store Support Lead is responsible for demonstrating an exceptional Member experience by engaging the Member and prioritizing the Member's needs over task. Helps complete all tasks associated with the backroom, store operation processes, footwear, and on the floor responsibilities.Completes activities within the entire store as assigned. coordinates the completion all backroom and merchandise logistics with storeleadership, unloading delivery DC trucks, moves merchandise to appropriate staging locations, and maintains stockrooms in a neat,orderly, and safe manner and executes all new receipt functions. Stock locates any overstock in stockroom.

Supports the Assistant Store Manager in developing a high performance team by assisting in scheduling and supervision of Merchandise & Pricing Associates, as well as training and coaching on product knowledge, merchandise presentation skills, inventory and price integrity skills, and customer service tactics to enhance sales * Understands website navigation and proactively leverages technology in order to facilitate the customer experience * Participates in interviews with job applicants and provides input to the Assistant Store Manager during the selection process * Acts as a role model and personally contributes to attainment of department goals * Ensures that the department is easy to shop, clean and organized for customers * Facilitates efficient replenishment flow and representation of merchandise, including ensuring clearance product flow. In Footwear, weekly matching of mismatches and weekly completion of the display sample check sheet * Executes signing responsibilities including setup of store-wide and event signing; ensures flawless execution of promotional ad setup and take down * Ensures accurate and efficient processing of price changes, count updates and inventory adjustments * During the weekly business review assist in identifying areas of opportunity and developing action plans for improving the department’s performance * Assists with communications to associates regarding upcoming events, work process changes and Company/business initiatives * Assists in resolving customer issues and complaints; * Fosters a team environment * Serves as Customer Experience Manager and/or Manager on Duty as assigned * Performs store opening and closing activities when necessary * Performs other duties and projects as assigned * Assist in leading and developing a team of associates * Strong organizational and project management skills *

* Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions * Consistently meets or exceeds associate performance standards * Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store * Maintains current knowledge of merchandise lines;

Takes ownership for enhancing the customer experience * Partners with selling associates, sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones, ring register) * Understands website navigation, and proactively leverages technology in order to facilitate the customer experience * Sets and maintains sales floor to national merchandising and presentation standards * Sets plan-o-grams, endcaps, bulk stacks, pad resets, and typicals * Performs promotional ad setup and take down without error or omission * Performs accurate count updates and inventory adjustments * Prints, sorts, and sets non-promotional, promotional, and seasonal signing, including store-wide and event signing, if the assigned team is designated to perform this activity * Footwear: Maintains a neat and orderly stock room to facilitate identification of merchandise to be brought to the sales floor * Footwear: Utilizes pull list and Fill Floor processes to replenish sales floor * Footwear: Actively stocks sales floor throughout the day with merchandise from the stock room for maximum in-stock position