Ahmad Dawalibi Email & Phone Number

Jeddah, Makkah, Saudi Arabia

My role includes managing cross-functional teams, driving innovation in AI, PACS, Blockchain, and mobile applications, and ensuring the integration of these technologies to improve healthcare delivery.Key responsibilities include:• Leadership of the IT Department: Directing and managing a highly skilled team of engineers, developers, and IT specialists across various technical domains, ensuring smooth execution of projects and operations.• AI and Machine Learning Development: Spearheading the development and deployment of AI-powered solutions, including the AI integration in DePACS Butterfly, the first Saudi AI-powered PACS system. This includes overseeing research, development, and operationalization of AI technologies that enhance medical imaging and improve diagnostic efficiency.• Overseeing IT Operations: Managing day-to-day IT operations, ensuring the optimal functioning of internal systems, and providing technical support to all departments.• Driving The Development Efforts: Leading the development of innovative solutions and mobile applications, enhancing our product offerings, and ensuring secure, scalable solutions for healthcare data management and patient engagement.• Data Center and Infrastructure Management: Responsible for overseeing the data center, ensuring it is scalable, secure, and capable of supporting the company’s rapidly growing infrastructure needs.• Innovation & Growth: Leading the company’s technological growth by adopting emerging technologies that drive the development of products like DePACS Butterfly, contributing directly to the digital transformation of healthcare in Saudi Arabia, and aligning with Vision 2030.• Cross-Departmental Collaboration: Collaborating with other departments to ensure our technological solutions align with the company's strategic objectives and help solve critical healthcare challenges.

United States

HCIT-Professionals offers a wide variety of professional and consultancy services (Remote or on-site in some regions) which include:• Integration Services through HL7, API, DB• Data Migration and data cleaning Services• Project Management • System Analysis• Customized Development and patching• Project Implementation services• Workflow enhancements • System Administration• PACS/RIS/VNA procurement which includes: requirements Analysis, vendor selection, project management, post-go-live tracking• Infrastructure Management and Monitoring HCIT Professionals team are people who are passionate about the Healthcare IT field and are always willing to help and support healthcare facilities in their mission of saving patients' lives

United States

Serving as a SIIM Hackathon Committee member

• Lead comprehensive partnership planning, establishing mutual objectives, financial targets, and pivotal milestones to ensure collaboration and growth.• Drive sales through close collaboration with partner organizations, focusing on reaching end-users and expanding market share.• Actively identify, engage, and onboard VAR partners using strategies like cold-calling, industry networking, and targeted outreach.• Craft tailored presentations and proposals for potential partners, ensuring alignment with company objectives and standards.• Negotiate and manage contracts with partners, ensuring compliance with company policies and mutual profitability.• Offer comprehensive training and support to new partners, enabling them to represent our products and services effectively.• Continuously monitor, assess, and optimize channel partner performance, ensuring adherence to agreements and high levels of customer satisfaction.• Spearhead the development and deployment of solutions that resonate with end-users, leveraging insights from both our teams and partner entities.• Maintain a keen awareness of industry movements, competitor strategies, and emerging trends, positioning the company for proactive market actions.• Facilitate seamless coordination across internal teams, ensuring partners and clients consistently receive exceptional service.

Saudi Arabia

Acted as Zone 3 Customer Care Manager for Arabian Gulf, Asia, and Australia• Oversaw customer service operations across the Arabian Gulf, Asia, and Australia, ensuring high-quality service in diverse cultural and market environments.• Developed and implemented region-specific customer service strategies to meet local needs and expectations.• Led and trained a team of customer service professionals to enhance their skills and performance.• Analyzed customer feedback and service metrics regularly to identify areas for improvement and implement the necessary changes.• Collaborated with various departments to ensure a cohesive and seamless customer experience.• Managed key customer relationships and efficiently resolved escalated issues with diplomacy.• Stayed informed about regional trends and regulatory changes to adapt customer service strategies accordingly.• Significantly contributed to maintaining high customer satisfaction and loyalty in a challenging, multi-national context.• Acted as a vital liaison between the product management team/developers and customers, effectively communicating customer requirements and feedback to inform product development and enhancements.

• Provided team leadership, and direction to ensure customer satisfaction in installations and ongoing maintenance and support of medical imaging solutions.• Managed team in MENA area, provided the highest level of additional support to global teams for additional offices in Egypt and USA.• Trained and developed team to a more customer-oriented mindset and in advanced topics of technology to correctly configure systems based on best practices. Trained the team on scripting and programming in JavaScript for the HL7 integration using the Mirth application and different type of brokers.• Raised the quality of responses to clients by the team to reduce ticket resolution time to less than 5 minutes for critical issues and less than 30 minutes for more complex non-critical problems.• Played an integral part in improving reputation in the market and increasing footprint in the region of the Gulf area through improved support (from 7 customers in the Arabian Gulf area in 2012 to more than 75 in 2022.• Raised the support and service quality which helped the company receive better customer reviews that resulted in the company achieving #1 KLAS ranking 3 years in a row for best in KLAS service and support (non-US).• Played a critical role in all integrations (HL7, XML, or DB) and built customized workflows based on the customers’ requirements.• Performed successful remote and on-site data migrations from various vendors, (including GE, AGFA, SECTRA, Fuji, and Infinitt) using customized tools to work on the file level or a DICOM Q/R.• Remotely built and maintained PaxeraHealth TierPoint datacenter out of Boston which includes: Hardware customization and preparation, Cluster configuration, Firewall Configuration, Internal Network, and VLANs planning and configuration, Creating VMs, taking backups, maintaining datacenter security, upgrade and updates planning and IT related documentations. Also managed separate AWS VM.

• VNA/PACS/RIS solutions design, installation, administration, and troubleshooting.• Designed, planned, customized, and installed Data centers.• Designed technical solutions including the hardware and software architecture including the entire workflow according to the international standard.• Configured clustered servers (VMWare, Hyper-V & Microsoft Physical Clustering).• Designed and applied backup plans.• Provided pre and after-sales support to customers worldwide.• Assisted with the technical replies to the RFPs.• Provided ideas for new system features.• Assisted in the preparation of different product comparisons.• Provided on-site/tele application training for the end users as well as the distributors on all company products.• Provided the on-site/tele administration training and PACS/DICOM as a technology for the PACS administrators and the distributor's technical support team.• Performed the on-site/seminar/live product and application demonstrations and technical support and live demonstration during trade shows/exhibitions/conferences.

• PACS/RIS solutions designing, installation, administration, and troubleshooting• Data centers designing, planning, customization and installation• Design the solutions as a technical wise including the hardware and software architecture in addition to designing the entire workflow according to the international standard• Configuration of the clustered servers (VMWare, Hyper-V & Microsoft Physical Clustering• Designing and applying the backup plans• Providing a pre and after-sales support• Preparing the project execution plans, follow-up the milestones and report the project status when required.• Providing the technical support for the sales team when required„• Provide the on-site application training for the end users.• Provide the on-site administration training.• Provide the technical support and live demonstration during the exhibitions and conferences

Saudi Arabia

• Assisted attendees during the exercises.• Assisted with creating Linux and SQL exercises.• Explained and solved the exercises for the trainers (SQL, Linux, Windows, Command Prompt).• Assisted the trainers when needed with further explanation.• Assisted with creating the exam.

Al-Rawdah – Jeddah – Saudi Arabia

• Prepared and delivered presentations.• Supported sales team.• Demonstrated product to customers

Syria

• Konica Minolta CR & Printer Installation.• PACS & Workstation Installation.• Training and after-sales service.• Software Maintenance for the Medical Machines

Damascus - Syria

• Workstations installations and support • PACS System installation and support • DICOM printers installation and support

Master Of Computer Engineering, Computer Engineering

Master'S Degree, Web Science

Activities and Societies: VFaces- Web programming - Data Mining - Web Mining - Mobile Web - Web Security - Web Engineering

Bachelor'S Degree, Information Technology, Good

Activities and Societies: Virtual Faces: A program that is invented to give help to the new student from anonymous old student- C#.