Ahmad Eihab Email & Phone Number

Dubai, AE

United Arab Emirates

- Drive growth vision for online businesses and stores.- Identify opportunities to expand client base and establish strategic partnerships.- Oversee daily operations, ensuring efficiency and high-quality standards.- Build and maintain strong client relationships, ensuring exceptional service delivery.- Enhance agency's brand positioning for a positive.

Delaware, United States

• Building Shopify E-Commerce stores (business owners & drop shippers)
• Market research and analysis for hot selling products and trendy drop shipping items
• Developing and tweaking HTML/CSS/Liquid/JS custom coding
• Configuring 3rd party apps for additional features and optimized UI/UX
• Creating special landing pages using page builders (Pagefly, Gempages, Shogun, etc.)
• Email Marketing (automation flows and manual campaigns)

* As a Mentor- Provide support to students by responding to technical queries over the knowledge platform.- Provide technically accurate and thorough answers.* As a Project Reviewer- Review project submissions and provide personalized feedback.- Ensure that project submissions are original work and have not been plagiarized.

Egypt

• Managing the transition of Service into operations
• Proactively detecting problems related to Service Transition Process and Procedures, providing feedback.
• Ensuring shortest Transition times possible, initiating the timely escalations to specialized resolver groups inside and outside SITA, according to SLAs and monitoring requirements.
• Responsible for the quality and completeness of Asset and Configuration Loads of data in the Operations Tools.
• Communicating with Project managers, Regional Ops, Ops Mgr (Orange) and Internal stakeholders if required.

Egypt

• Manage the operation of the root cause analysis (RCA) by identifying the root causes and developing final solution and preventive measures for the issues to avoid recurrence.
• Lead and Conduct Problem meetings to coordinate and integrate analysis and investigation, and to ensure detailed timeframes and milestones for all stakeholders are well defined, tracked and reported on.
• Proactive problem management tasks by conducting performance and trend analysis for supported applications and services to predict potential problems and eliminate the leading causes before incident occurrence.
• Responsible for technical-business writing for the problem reports to provide documentation of root cause, final solution and preventive measures to Customers & Service Line Managers.
• Maintain information about Known Errors and Workarounds.

Egypt

• Welcome and manage customer requests (for incidents, change management and end-user support) on phone/mail and ensure follow up.
• Provide a professional first technical point of contact for the customer
• Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
• Provide updates as needed to the customer in order to meet performance objectives.
• Monitor systems, customer networks and products, and deal with alerts and events as appropriate.

Egypt

• Meeting with customers, understand their technology issues and potential needs, and recommend best solutions accordingly.
• Explaining technical proposals and presenting the company’s products and services.
• Preparing quotations to the customers and deal negotiation.
• Following up with existing customers to reinforce the concept of support after sales.
• Building strong relationship with potential customers to invade new markets serving the company’s expansion plan.

Udacity Mentorship Nanodegree

Product Manager Nanodegree

- Product Strategy - Product Design - Product Development - Product Launch

Advanced Digital Marketing Nanodegree

- Marketing Fundamentals - Content Strategy - Social Media Marketing - Social Media Advertising - Search Engine Optimization (SEO).

Shopify Experts Partnership Program, E-Commerce/Electronic Commerce

Pmp (Project Management Professional), Project Management

Itil Osa, Computer/Information Technology Administration And Management

Itil V3 Foundation, Computer/Information Technology Administration And Management

Cse (Cisco Sales Expert), Selling Skills And Sales Operations

Ccna, System, Networking, And Lan/Wan Management/Manager

Cisco Express Foundation For Account Managers, Selling Skills And Sales Operations

Bachelor'S Degree, Electrical, Electronics And Communications Engineering, B+ (83.5 %)

Activities and Societies: • Graduation project: WIMAX physical layer implementation (IEEE802.16-Fixed) on Spartan-3E kit using VHDL and.