• Managed day-to-day customer relationships by presenting to existing and potential parties complex concepts, features and benefits of the technical products and services• Liaised with a variety of internal and external stakeholders, including vendors and suppliers, to ensure that the operations ran smoothly and all projects were processed promptly and uncover customer's needs• Developed and maintained excellent relationships with the Asia-Pacific region customers by creating a trustful environment during face-to-face meetings, implemented a customer loyalty program to promote the products and services based on individual customer's expectations• Maintained the internal database to ensure that all changes, such as client accounts, claims, contracts, agreements, technical documentation and specifications are up to date• Assisted in analysing market trends, monitoring performance against the business plan and suggested activities to adjust sales and action techniques based on the company’s goals (KPIs) to contribute to the profitability • Managed price strategies, upselling and cross-selling for current and new customers, implemented marketing strategies to enhance sales, increase profitability and customer satisfaction• Prepared and analysed financial, forecast and survey reports with summarised information, as well as stats and analytics (tabular data and visualisations)Achievements• 20+ enterprise projects successfully completed in the Asia-Pacific region (APAC) within tight deadlines• Established excellent relationships with the internal stakeholders and diverse vendors, which allowed to speed up issue solving• 25% reduction in processing times by developing and maintaining SOPs (standard operating procedures). The practices reduced human errors and allowed multiple users to work at the same time

• Advised ANZ customers over the phone, by email and in person about the products and services and loyalty programs to maintain strong relationships with existing and potential customers, attract new ones and constantly expand the client base• Prepared and processed all technical documents for the sales and marketing team, ensuring that the applications and services met the company’s requirements, policies and procedures and were on schedule • Reviewed quality and compliance through regular and ongoing internal audits by liaising with the management throughout all process• Managed strategies to increase the team’s performance through professional development internal program, training, sales skills improvement• Promptly handled customer feedback and complaints to maintain high-level service standards and meet customers’ expectations• Updated and maintained the Customer Relationship Management (CRM) systems to ensure all data such as product knowledge, technical specifications, pricing information, sales activities, and clients accounts are captured accurately• Prepared daily, weekly and monthly reports, including productivity and risk management reports the internal software and Excel spreadsheets Achievements:• Build solid and trustful relationships with the customers and stakeholders that led to reducing complaints• Promoted from a Technical Sales to the Sales Engineer Officer within 1.5 years• Successfully managed 200 + projects in the ANZ region• Coached and mentored new team members until an acceptable level of proficiency was achieved• Resolving 95% of the support cases on the first call without escalation

• Oversaw a portfolio of assigned clients and interacted with stakeholders, ensuring timely solutions, transmitting customer requirements to the teams, and identifying business opportunities. • Carried out site inspections and reviewed sites to ensure proper equipment and materials were ordered under specifications and contracts• Liaised with internal and external stakeholders in terms of quality and budget expectations, agreements, and timelines, based on internal policy and procedures• Developed and delivered tasks to the team following cost budgets and advised relevant stakeholders of cost budgets for tasks assigned to contribute to business unit performance• Attended relevant exhibitions and events to track business trends, market conditions, industry developments, and environmental regulations• Prepared capital and expense balance sheets for individual projects, reconciled balance sheet upon completion • Maintained work health and safety (WHS) environment as well as dedicated to upholding the strictest standards of confidentiality, discretion and ethical conduct • Conducted lunch presentations, and project updates during stakeholders meetings and suggested strategies to improve performanceAchievements:• Successfully coordinated multiple projects at the same time within provided budgets • Consistently met and exceeded executive satisfaction levels as measured through detailed feedback surveys• Managed the set-up of new accounts for paper sourcing