• Work closely with the CTO and CFO to develop full-stack, scalable victim services solutions for police stations and victim service providers, enhancing user experience and security within a 3-person development team• Collaborated to design and implement a new database schema, improving data integrity and optimizing query performance• Developed and scaled a secure chat feature for real-time communication, document sharing, and group collaboration, meeting compliance standards for handling sensitive data

• Resolve IT issues for over 50 classrooms and labs, ensuring an uninterrupted learning experience by swiftly diagnosing and fixing audio/visual, network, and computer-related problems• Administer phone and in-person support, effectively troubleshooting various issues for faculty and students and achieving a high customer satisfaction rate• Perform preventative maintenance on IT systems across all classrooms and labs, validating equipment functionality and reducing system downtime

• Collaborated with team members to set up stages, lights, video screens, and other technical equipment for performances, ensuring timely and efficient preparation for shows and events• Assisted in transforming the arena layout for different events, adapting to various artist and performance requirements• Safely lifted and handled heavy equipment, contributing to the seamless execution of large-scale events and concerts

• Designed and implemented a new Video Card feature in the Amazon Photos mobile app using Scrum development practices, significantly enhancing user experience, engagement, and retention for millions of users.• Examined and worked with extensive codebases in React Native and Swift/XCode (frontend), and Java and AWS (backend), addressing key functionality and performance enhancements through JIRA tickets.• Collaborated with engineering teams, contributing to critical problem-solving discussions, and developing innovative solutions for project challenges.

• Ensured the smooth operation of office internet and technology systems, troubleshooting and resolving issues to minimize downtime.• Assisted in executing government-related tasks, and supporting compliance processes for relevant government employees.• Managed and organized office documents, including filing paperwork and maintaining records for efficient office operations.

• Led a project to install a card reader system at the building’s main entrance, enhancing security and access control• Entered and updated customer information in the company database, ensuring accuracy and data integrity• Managed office organization tasks, including filing paperwork and supporting administrative duties

• Wrote and performed original plays as part of a collaborative theater internship program• Participated in creative writing workshops, exchanging techniques and ideas with fellow interns• Assisted in stage setup and backstage operations as a stagehand, supporting live performances