Ahmad Jackson Email & Phone Number

New Orleans, Louisiana, United States

Experienced Tier III IT Technician skilled in advanced troubleshooting, system administration, and incident management. I provide mentorship to junior technicians, optimize IT infrastructure, and ensure robust security measures. Passionate about driving efficiency and leading successful IT projects

Greater New Orleans Area

• IT TechnicianProvided technical and helpdesk support to several locations in a federally qualified health center: responsible for hardware setup of all employees onboarding in the agency, configured Windows AD profiles.
• Played integral role in Crescentcare’s EHR eClinicalWorks implementation: identified compatible hardware for new system, troubleshooted proper installation configurations and trained teammates on discoveries.
• Provided excellent customer service while short staffed and executed company expectations

Greater New Orleans Area

Promotional model and commercial work for event promotions with various companies helping represent companies to drive consumer demand for a product, service, brand, or concept by directly interacting with potential consumers.

Folger's Coffee Production Faclity

• Administrative Assistant (concurrent with college)Digitally transcribed data and composed charts for meetings within the Procedural Hazard & Safety Department.Core Contributions:
• Organized and maintained Folgers production intake and loss reports Avg: 50 a week
• Maintained consistent communication with personal to keep notated data accurate.
• Assisted in creation of new company procedures for equipment
• Perform various administrative duties such as mass-mailings to support fundraising, training, and scheduling for company daily to weekly efforts.