•Handling tickets on daily basis regarding different queries raised over Centralized tracking system (CTS) of different Couriers•Creating tickets for courier regarding different issues in tracking e.g. Address issues, phone number and any other issues that needs to be sorted out immediately and then follow up with already raised tickets•Follow-up with different courier like FedEx, USPS, ups, Canada post, GLS, P2P Hermes, parcel force regarding tracking related issues either dispatched not dispatched issues and then updating customer support team regarding that issue in order to inform customer timely.•ClaimsClaim needs to be raised according to the policy predefined by the couriers within 30 days if any of the courier do not update with in these days, we have to raise claim either its out of SLA or lost items.Creating cost invoices of those Claims which include VAT of different countries, freight charges and unit cost then submitting the invoices to related courier in order to raise a claim. Managing master claim sheet where all the claim data has to be updated with all the details.This sheet helps us to find how many claims we have received or yet to be received pending and rejected as wellCourier performance ReportThis report include all the data of different couriers regarding Delivered In Transit exceptions Claims and Miscellaneous tracking’s, the main output of this performance sheet is to let us know the summary and Statuses of the overall shipments that has been sent to different countries either delivered In transit or Lost.creating this report on daily basis extracting data from Linn works and then creating bot files to extract the data from courier portals then finally making a dispatch report and not dispatched report according to the data extracted from bots’ files.

•Registering DealsReceiving requests from Account Executives to register deals checking for eligibility, gathering mandatory info to register deal registrations, access to partner portals.•Special PricingWork with the Mfr. representative to submit bid certifications when requested by the vendor. Gathering necessary information from Account Executives to be submitted to Mfr. in a vendor approved template. Work with various vendors to receive special pricing like Apple, Samsung, and Kingston etc.•CRMEnter deal registrations in CRM.Update deal registration status in CRM.

During my tenure at Ovex I had been Working on a different project in telecom Team managing Specifically Wireless and Wireline Billings and Support.•Support & TroubleshootingInteractions with Different Carriers Like AT&T, Verizon, Sprint, T-Mobile, Apple and BlackBerry Which includes the Device Unlocking and Troubleshooting and Full Support over the Phone to the Third-Party Customer.•Chamberlain Project (Wireline)In Depth Knowledge of Chamberlain Project. Which includes Ordering and Upgradations of Different carriers Devices Managing their Fully Monthly and Annually Billing, and then making a proper Record Of them.•WirelessManaging Wireless Services and their Billing for the inside Enpointe Company Employees. Most of the Focus was on Billing, Downloading PDF over the online portal and then making a record in Excel and Sending the Calculated Record to the Accounting Department for the Further Approval which include high Usage report of data Massaging and Voice.•Asset Management Record.Had been working directly with the I.T Director as P2P for managing the Assets Record and AFE (Authorization Expense Form). I have to personally mange the Enpointe and PCM, Inc. Companies Assets Record Which Includes New laptops and Old Laptops Desktops Cisco Phone and Mobile Phones. If in a company someone is to Be Deployed a Laptop Cisco Phone or Desktop, then I have to make an AFE and then sending it to the Managing Director for Proper Approval.