Im a dedicated Senior Manager in Pharmacy Operations and Formulary Management with extensive experience in optimizing patient care, clinical policies, and pharmacy benefit solutions. My career has been shaped by a deep commitment to improving healthcare outcomes through strategic operations and a customer-centric approach. Over the years, I've developed a strong expertise in regulatory compliance, formulary evaluation, and process optimization, all of which have been essential in managing high-performing pharmacy teams and achieving substantial business growth. Currently, i lead pharmacy operations for a major enterprise, where i oversee a team of 13 and manage high volumes of patient interactions while maintaining a 90%+ customer satisfaction rate.