Ahmed Mecsassi Email & Phone Number

New Cairo City, Cairo Governorate, Eg

Cairo, Egypt

Jeddah, Makkah, Saudi Arabia

- Outsourced Project Manager at SNB " Saudi National Bank" in charge of the portfolio of cards, which includes debit, prepaid, and credit cards.• Handled several complex projects including prepaid cards migration to Cortex for SNB.• Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.• Managing kick-off meetings with mid-level and senior- level management, highlighting roles and duties that will lead to project objectives and presenting project steering committee and status reports.• Participated on behalf of SNB at the annual Mastercard meeting to review the most recent releases and updates.• Worked directly with Saudi payment on behalf of SNB, managing all the meetings relating to these projects.• Enact delivery upon completion of projects and ensure that delivery adheres to Agile practices maintained by the company, achieving 92% of established objectives.• Handling the steering committee presentations and alignments with the customer.• Exceeded delivery KPIs from initiation till completion.

Dubai, United Arab Emirates

• Analyzed the scope of the project based on competitive analysis, interviews with customers, and customer feature requests.• Develop project Management plans to execute, monitor and control project progress. • Define the project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Perform risk management to eliminate project threats and maximize project opportunities.• Balance projects baselines and manage projects constraints and assumptions.• Establish and maintain good relationship with clients and third parties/vendors.• Managing kick-off meetings with mid and senior levels managements and communicating the mutual understanding, pointing the roles and responsibilities which will lead to project objectives.• Managed and supported customer projects with the largest customers in United Arab of Emirates, Saudi Arabia and Bahrain.• Establish staff schedules, task assignments to insure conformance with department objectives and goals.• Managed the highly successful Training project. Improved quality by 32%, cut lead times 21%, cut costs 48%.• Monitored import and export of goods, adhering to the compliance standards.Resolved 30+ concerns weekly from freight forwarders, carriers, import and export agents, and direct customers.• To ensure that the project's preparation, implementation, and support are all completed successfully as per the plan, supervise and coordinate as necessary.• Troubleshoot and resolve issues relating to successful project execution.• Successfully completed complex projects impacting the company strategy, or even governments level critical projects.• Oversaw preparation and management of project budgets to deliver at or below projected costs.Built and maintained loyal, long-term customer relationships through effective account management.• Deploy automation anywhere wherever it is needed in logistics, shipments, and training plans in order to 30% minimize the workload for staff.

Lebanon

• Implementation and Administration of Active Directory, Azure AD, Exchange, Microsoft cloud-based technologies, Office, Teams), Service Delivery and anti-virus systems.• Facilitated remote and onsite technical support for Staff and Parents over ITSM, call, email and chat, responding to 76% of inquiries within 1 hour.• Maintained 200+ Windows computers and peripherals, including all configuring and monitoring.• Worked with vendors to cut equipment costs by 32%.• Improved the overall networks infrastructure capabilities by 22% through designing and implementing new connectivity network configurations.• Created documenting solutions to address common issues, which helped customers self-address 39% more issues.• Presided over the training and orientation of employees on the use of the systems in order to ensure strict compliance with company policies.• Generate and initiate disaster recovery plan including information and procedures.• Successfully deployed a new School Management system and Mobile application with support and project management.• Lead support for management of LAN and network applications, administration of enterprise applications, and overall systems in a Windows 10 environment with Windows Server 2013.• Spearheaded continuous improvement of technical support tools and processes.• Led team of technical support professionals fielding telephone calls, webchat requests and support emails.• Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software.• Improved user performance by providing training in hardware and software use.

Jeddah Governorate, Saudi Arabia

• Balance projects baselines and manage projects constraints and assumptions• Create and maintain comprehensive project documentation with assistance of the project team.• Reducing workstation builds and repairs by 60% and reducing new computer deployments from 2 days to less than 1 hour.• Leading technology operations staff and supervising outsourced technology providers to ensure the timely completion of day-to-day support activities as well as the completion of long-term initiatives.• Overseeing the accounting, costing and billing and tracking budget expenses including scheduled payments• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Managed user accounts and group policies, folder access and security settings with Active Directory.Working on cloud solutions on Microsoft Azure platform.• Wrote scripts to automate scheduled system patching. Saved 4 hours/week.• Redefined Release, Configuration and Asset Management, Software Integration for all internal Business Services.• Administered VMware for new and existing customers and assist with the roll out of VMware to several corporate sites.• Performed preventative maintenance of the CRM system to ensure minimal downtime• Organized and facilitated the ordered of Information technology department office supplies, printers, copiers, desktop computers and laptops, parts, and services.• Establish processes, standards, project resources, workflows, technical provisioning, and training; select and procure IT equipment (desktops, servers).• Preserving assets by implementing disaster recovery and back-up procedures along with information security and control structures using cloud-based solutions.• Reviewing server logs, security audits, data encryption operations along with administering domain user accounts in addition to configuring file and folder permissions.• As a summery I'm acting as Project Manager for a project containing about 400 employees.

Dubai, United Arab Emirates

• Completed migration of 600+ employees to Office 365 e-mail and Avaya conferencing systems, saving $35k in annual operating costs• Ensured that all protocols are meet when making the DHCP IP reservations for both work stations and printers.• Supported End Users in 15 different cities around the Globe.• Supported Polycom VOIP Phone System• Diagnosed and replaced bad hardware components, re-imaged systems, and removed a virus, spyware, and malware in client systems.• Contributed to company project design, documentation and publishing.• Provide Tier 3 technical support for systems and internal IT team and resolve advanced end-user issues; configure, deploy, repair, and image laptops/desktops• Liaised with third party software vendors and supported order entry applications, maintained telephone systems, and coordinated voicemail systems• Direct efforts in hands-on role regarding A/V for Video conferencing and internal Avaya phone system; act as backup support for physical Security System hardware (manage servers/hardware related to system)• Determined hardware and software needs, developed appropriate budget, and negotiated with vendors for procurement• Provided Help Desk-based ITSM, call and email support to end-users for a fast-paced web hosting firm, including troubleshooting, server support, and customer service• Monitoring Virtual Machine and Virtual Network on Microsoft Azure .• Managed and leading multiple projects and operations with all technical teams like Windows, Access Card, Network, Security, and CCTV, audio and video conference, Application Management, End user computing and Service Desk• Solved customer issues with 36% more success than the company average• Implementing IT Infrastructure for more than 8 sites and Supporting over 1500 Users (using ITIL Standards), and head of IT Support Department, coordinating with other department and external suppliers

Beirut District, Lebanon

◦ First point of contact and remote support for the open tickets, incidents and service request.◦ Support the roll-out of new applications

Beirut District, Lebanon

◦ Installs and configure computer hardware operating systems and applications.◦ Troubleshoot system and network problems, diagnosing and solving hardware or software faults.◦ Provide support, including procedural documentation and relevant reports