Ahmad Mohammad Email & Phone Number

New York, United States

• Receive and manage client tickets for bug fixes and feature requests• Implement necessary code changes and enchantments• Test code updates thoroughly before deployment• Conduct regular meetings with client to discuss and prioritize tickets, ensuring strong client relations• Lead and manage a support team across multiple timezones/regions facilitation effective communication and collaboration• Oversee team performance, ensuring timely and efficient resolution of client issues

New York, United States

Westbury, New York, United States

Westbury, New York, United States

Westbury, New York

• Manage staffing for front end employees and conduct training to ensure newly hired associates are well developed in product knowledge and customer satisfaction while meeting company goals• Through front end leadership, ensure Point of Sale transactions are completed in a timely manner and according to company policy• Observe and coach associates on numerous techniques to obtain new customers• Maintain productivity and expense goals• Oversee monthly merchandise planograms

Hicksville, New York

• Led multiple F2F research interviews spanning multiple product categories• Assisted in pilot interviews to optimize questionnaire while meeting all researchobjectives• Managed multiple projects and quotas to be sure all deadlines were met• Recruited individuals to participate in various interviews for new products/service• Worked directly with clients to achieve set company goals.• Trained store staff in customer service techniques