Infrastructure Projects.

Company's in Egypt branches:[BMC] A-Build Egypt For Contracting.[SFSP] Specialized Factory For Steel Products.[UNTC] Unitech Egypt For Building Materials.CellNet Egypt [Cellnet Telecommunications Infrastructure].SmartCom Egypt.Nepro Egypt [NEPROPLAST UPVC].Company's in Kuwait branches:[BMC] A-Build Kuwait For Contracting.Responsibilities:- Hardware/software/Network Troubleshooting.- Infrastructure development.- Dealing with accounts, profiles and password and mail issues.- Monitoring and managing System, Etc.- Installing and configuring computer hardware operating systems and applications.- Monitoring and maintaining computer systems and networks.- Dealing with staff/clients through a series of actions either face to face or over the phone.- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.- Replacing parts as required.- Providing support, including procedural documentation.- Following diagrams and written instructions to repair a fault or set up a system.- Supporting the roll-out of new applications.- Setting up new users’ accounts and profiles and dealing with password issues.- Responding within agreed time limits to call-outs.- Working continuously on a task until completion (or referral to third parties, if appropriate).- Prioritizing and managing many open cases at one time.- Rapidly establishing a good working relationship with customers and other professionals.- Testing and evaluating new technology.