Ahmad R. Email & Phone Number

Dumfries, VA, US

• Maximizing delivery efficiency- Managing a product messaging platform that facilitated the delivery of 35 billion messages across in-app, SMS, and push channels, achieving a 99.9% delivery rate and reducing latency by.
• Improving messaging consistency- Enhancing an internal messaging platform for 500+ operators, standardizing message appearance for accessibility and brand compliance, reducing compliance issues by 25%.
• Unlocking WhatsApp potential- Developing a strategy to integrate WhatsApp as a marketing channel, to successfully create communities and send targeted messages, targeting a 25% rise in message open rates.
• Enhancing message performance- Building programmatic tools for creating user messages, including dynamic triggers, which resulted in a 20% improvement in user engagement key performance indicators.

Dumfries, VA, US

• Optimizing digital experience- Leveraged expertise in product strategy and journey mapping to optimize digital experience, resulting in a 30% positive improvement in customer engagement within application.
• Mentoring APMs- Mentored junior PMs on sprint planning and effective product roadmap execution and how to best work cross-functionally, while sharing technical knowledge to foster growth, leadership, and accountability.
• Implementing AI-driven automation- Developed and executed automated systems via artificial intelligence (AI), resulting in a 60% reduction in average response time for customer service queries.
• Using data proactively- Used data-driven insights to increase collaboration across functions and develop feature requests, leading to a 15% increase in user engagement and 20% boost in customer satisfaction survey.

Dumfries, VA, US

• Launching MVP- Spearheaded the 0 to 1 delivery and product vision for a financial planning app, driving a successful initial launch with 35,000 beta users and scaling integration to over 300,000 accounts.
• Talking to Users- Facilitated comprehensive interview sessions with financial advisors to identify workflow inefficiencies, leading to the integration of new features that addressed friction points with each product.
• Leading product discovery- Led product discovery and prototyping, including the development of a feature matrix to prioritize tasks, which resulted in innovative product solutions and enhanced market positioning.
• Boosting user adoption- Directed a User Experience and Design team in conducting user research and rapid prototyping, reinforcing the product’s value proposition and contributing to a 15% increase in user adoption.
• Developing GTM strategies- Worked cross-functionally with product marketing and customer support to build adaptable go-to-market strategies and negotiate product launches, achieving a 20% reduction in post-launch issues.

Dumfries, VA, US

• Driving SaaS revenue growth- Led R&D and product life cycle planning for a new B2B and B2C SaaS platform, resulting in $6 million in licensing revenue and the formation of strategic sales partnerships.
• Executing strategic mobile roadmap- Established and executed a strategic roadmap for the ICE iOS/Android mobile app, aligning with customer needs and compliance requirements, driving a 20% increase in customer.
• Improving product adoption- Conducted in-depth competitive analysis, including pricing and market research, which led to a 15% improvement in product adoption and over 50 committed enhancement requests.
• Increasing market share- Leveraged customer research to identify user needs and generate creative solutions, repeatedly beating sales targets and resulting in a 25% increase in market share within two years.
• Identifying product opportunities- Utilized collaboration with sales team to articulate gaps and opportunities in product landscape, leveraging insights to communicate strategic product decisions to executive leadership.

Dumfries, VA, US

• Guided standardization of business requirement and product documentation for internal tools, resulting in business rules improvements in loan origination input speed by 20% while enhancing regulatory compliance.
• Utilized Agile SDLC methodology to articulate, test, and improve processes within system to assign underwriters, prioritize reconciliation process flows and remove inactive participants from queue for accurate billing.
• Implemented streamlined project management techniques, leading to a 25% reduction in project completion time and a 15% decrease in budget overruns.

Chevy Chase, MD, US

• Proficiently distilling complex user stories with detailed acceptance testing criteria, reducing continuous development iterations by 20%.
• Engaged in problem solving on customer needs based on 500 users to identify use cases and business value of potential integrations, reducing navigation time by 18% and call times by 10%.
• Spearheaded requirement gathering for unified policy administration system, eliminating redundant data gathering and costly errors, achieving annualized capital cost savings of $1M and improved call handling times by.

Long Beach, NY, US

US