Ahmad R. Email & Phone Number

New York, Ny, Us

Dumfries, Va, Us

• Maximizing delivery efficiency- Managing a product messaging platform that facilitated the delivery of 35 billion messages across in-app, SMS, and push channels, achieving a 99.9% delivery rate and reducing latency by 20%.• Improving messaging consistency- Enhancing an internal messaging platform for 500+ operators, standardizing message appearance for accessibility and brand compliance, reducing compliance issues by 25%.• Unlocking WhatsApp potential- Developing a strategy to integrate WhatsApp as a marketing channel, to successfully create communities and send targeted messages, targeting a 25% rise in message open rates.• Enhancing message performance- Building programmatic tools for creating user messages, including dynamic triggers, which resulted in a 20% improvement in user engagement key performance indicators.

Dumfries, Va, Us

• Optimizing digital experience- Leveraged expertise in product strategy and journey mapping to optimize digital experience, resulting in a 30% positive improvement in customer engagement within application.• Mentoring APMs- Mentored junior PMs on sprint planning and effective product roadmap execution and how to best work cross-functionally, while sharing technical knowledge to foster growth, leadership, and accountability.• Implementing AI-driven automation- Developed and executed automated systems via artificial intelligence (AI), resulting in a 60% reduction in average response time for customer service queries.• Using data proactively- Used data-driven insights to increase collaboration across functions and develop feature requests, leading to a 15% increase in user engagement and 20% boost in customer satisfaction survey scores.

Dumfries, Va, Us

• Launching MVP- Spearheaded the 0 to 1 delivery and product vision for a financial planning app, driving a successful initial launch with 35,000 beta users and scaling integration to over 300,000 accounts.• Talking to Users- Facilitated comprehensive interview sessions with financial advisors to identify workflow inefficiencies, leading to the integration of new features that addressed friction points with each product release.• Leading product discovery- Led product discovery and prototyping, including the development of a feature matrix to prioritize tasks, which resulted in innovative product solutions and enhanced market positioning.• Boosting user adoption- Directed a User Experience and Design team in conducting user research and rapid prototyping, reinforcing the product’s value proposition and contributing to a 15% increase in user adoption.• Developing GTM strategies- Worked cross-functionally with product marketing and customer support to build adaptable go-to-market strategies and negotiate product launches, achieving a 20% reduction in post-launch issues.

Dumfries, Va, Us

• Driving SaaS revenue growth- Led R&D and product life cycle planning for a new B2B and B2C SaaS platform, resulting in $6 million in licensing revenue and the formation of strategic sales partnerships.• Executing strategic mobile roadmap- Established and executed a strategic roadmap for the ICE iOS/Android mobile app, aligning with customer needs and compliance requirements, driving a 20% increase in customer satisfaction.• Improving product adoption- Conducted in-depth competitive analysis, including pricing and market research, which led to a 15% improvement in product adoption and over 50 committed enhancement requests.• Increasing market share- Leveraged customer research to identify user needs and generate creative solutions, repeatedly beating sales targets and resulting in a 25% increase in market share within two years.• Identifying product opportunities- Utilized collaboration with sales team to articulate gaps and opportunities in product landscape, leveraging insights to communicate strategic product decisions to executive leadership.

Dumfries, Va, Us

• Guided standardization of business requirement and product documentation for internal tools, resulting in business rules improvements in loan origination input speed by 20% while enhancing regulatory compliance, yielding $1M in annual savings.• Utilized Agile SDLC methodology to articulate, test, and improve processes within system to assign underwriters, prioritize reconciliation process flows and remove inactive participants from queue for accurate billing, achieving 6% improvement in error ratio.• Implemented streamlined project management techniques, leading to a 25% reduction in project completion time and a 15% decrease in budget overruns.

Chevy Chase, Md, Us

• Proficiently distilling complex user stories with detailed acceptance testing criteria, reducing continuous development iterations by 20%.• Engaged in problem solving on customer needs based on 500 users to identify use cases and business value of potential integrations, reducing navigation time by 18% and call times by 10%.• Spearheaded requirement gathering for unified policy administration system, eliminating redundant data gathering and costly errors, achieving annualized capital cost savings of $1M and improved call handling times by 35%.

Long Beach, Ny, Us

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