1. Resolve the most complex escalations within the Support department, ensuring only issues requiring intervention from other departments are escalated further.2. Mentor, train, and support junior staff to enhance their skills and reduce the overall inflow of tickets and escalations.3. Refine technical expertise in CloudLinux OS products and services, preparing for potential growth into roles such as Technical Account Management, Sales Engineering, or Development.4. Create and maintain comprehensive technical documentation to aid internal teams and improve customer experience.5. Provide quality oversight of support interactions, ensuring the highest standards are upheld.6. Collaborate with Support Management and other departments to ensure the specialized team's success.7. Engage in "Next Issue Prevention" by identifying patterns and developing solutions to prevent recurring issues.8. Effectively manage escalations to Product Development, ensuring timely and clear communication.9. Consistently interact with key customers to address pain points, identify opportunities, and propose additional services or solutions.10. Exhibit excellent English language proficiency (written and verbal) and continuously grow technical skills to adapt to evolving requirements.11. Adapt to additional responsibilities or adjustments to the role as needed based on company requirements, with changes reflected in internal documentation.

1- Manage and optimize server configurations, including Apache, PHP, MySQL, and other relevant services.2- Monitor server performance metrics and implement necessary optimizations to ensure optimal speed and responsiveness.3- Allocate appropriate server resources (CPU, RAM, disk space) to individual websites or services based on their specific needs.4- Implement and maintain robust security measures, such as firewalls, intrusion detection systems, and regular security audits.5- Plan and execute website and server migrations, minimizing downtime and data loss.6- Efficiently transfer website data, databases, and configurations to new servers or environments.7- Configure domain names and DNS records via CloudFlare and Route53 to point to the correct servers.8- Thoroughly test migrated websites and services to ensure they function correctly.9- Implement efficient deployment processes for new websites, updates, and patches.10- Utilize version control systems to manage code changes and track deployment history.11- Conduct thorough testing to ensure the quality and stability of deployed changes.12- Develop and implement a comprehensive backup strategy, including regular backups of websites, databases, and server configurations.13- Regularly verify the integrity and recoverability of backups.14- Create and maintain a disaster recovery plan to minimize the impact of potential failures.15- Monitor server health, performance, and resource utilization using appropriate tools.16- Identify and resolve server and website issues promptly.17- Analyze server logs to identify potential problems and security threats.18- Manage and optimize AWS resources, such as EC2 instances, S3 buckets, and load balancers.19- Identify and implement strategies to optimize cloud costs.20- Ensure compliance with AWS security best practices.21- Enforce resource limits on individual accounts to prevent resource abuse.22- Make sure Kernel is patched with KernelCare.

1- Managed a team of system administrators, overseeing their daily tasks and ensuring efficient workflow.2- Monitored customer feedback and service level agreements to identify areas for improvement.3- Developed and implemented a comprehensive technical and soft skills handbook to enhance the team's capabilities.4- Provided advanced technical support for enterprise customers, resolving complex issues and implementing solutions.5- Directly managed servers using the operating system, WHM, and VMware.6- Configured and optimized cPanel servers to meet specific customer requirements.7- Implemented and maintained security measures to protect server infrastructure.8- Utilized WHMCS to manage billing, provisioning, and customer support.

1- Solve customer's technical issues and communicate with them via a ticketing system (email).2- Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.3- Review email logs, determine why an error is happening, and solve it.4- Troubleshoot why a website is slow or not loading.5- Handle migrations from external providers to our servers.6- Ensure the migrations are completed successfully with no errors or issues.7- Work with cPanel/WHM scripts to tweak settings or fix accounts.

1- Create, modify, and delete cPanel accounts for website owners.   2- Manage server settings such as Apache, PHP, and MySQL.   3- Implement security measures like firewalls, intrusion detection systems, and SSL certificates.   4- Monitor server performance and optimize resources for optimal speed and efficiency.5- Regularly back up server data and implement disaster recovery procedures.6- Provide technical assistance to website owners with cPanel issues.7- Diagnose and resolve problems with websites, email accounts, and other cPanel services.8 Create and maintain documentation for cPanel users.9- Keep cPanel and server software up-to-date with the latest versions.10- Monitor server logs and system health to identify potential issues.   
11- Ensure compliance with relevant industry standards and regulations.