• Achieved 40% higher product adoption by developing and executing tailored product onboarding initiative for new and existing customers.• Utilized exploratory data analysis techniques to identify patterns, relationships, and trends in business operations leading to 29% higher business results.• Created a process to measure customer satisfaction by collecting customer feedback/testimonials and conducting customer interviews leading to 73% higher product performance by identifying new… Show more • Achieved 40% higher product adoption by developing and executing tailored product onboarding initiative for new and existing customers.• Utilized exploratory data analysis techniques to identify patterns, relationships, and trends in business operations leading to 29% higher business results.• Created a process to measure customer satisfaction by collecting customer feedback/testimonials and conducting customer interviews leading to 73% higher product performance by identifying new features and support enhancements. Show less

- An experienced system engineer driving outstanding customer experience through advanced technical knowledge.- Drove 30% higher NPS since joining the team by developing a process that enhances the speed of identifying customer issues and providing training to new team members.- Helped in branding IBM Cairo Support Center through university-based initiatives that onboard students on the support activities through Webinar Project.

- Created a process to measure the success of Ad campaigns which drove 50% higher customer acquisition.- Performed SEO best practices against the company's website which increased traffic by 80%.