Ahmad V. Email & Phone Number

Johannesburg, Gp, Za

Leading the Project Managers, Scrum Masters, Business Analyst within the enterprise services department.Ensuring the team succeed within their respective projects while providing support and guidance thereof.Managing the recruiting and succession planning of the department. Managing the performance reviews and KPI discussion for all team members.

Johannesburg Metropolitan Area

The lead Scrum Master for the ABSA account and heading the agile delivery for 2 programmes.Embedded and training programmers on the agile methodology.Increased collaboration within the team. Managing and delivering the different agile ceremonies.Guiding the team on sprint planning and prioritisation.

Fulfilled roles as a Project Manager, Business Analyst, Salesforce Certification Programme Lead, Alliance Support, and Service Designer. Increased the number of salesforce certifications within IBM. Assisted with growing Salesforce presence for IBM within SA, that included supporting the Salesperson and Salesforce practice lead with responding to tenders and also finding resources from projects.Managed various projects considering time, budget, and schedule of each project.Managed and controlled the monthly cost forecasting.Identified and mitigated project risks while managing issues and crisis.Weekly, monthly reporting back to internal and external stakeholders.Managed the different meetings/ceremonies depending on the delivery method of the project.Guided the team to remove and blockers or issues they face.Provided professional advice on business coaching and go-to-market strategy.Headed the Salesforce practice by identifying skills gaps, assessing current skills and beginning the specific salesforce training path while tracking progress, and ensuring certification as an outcome.Spearheaded workshops to gather requirements and define user stories.Reviewed test scripts to ensure they align with the requirements.

South Africa

Facilitated and managed business requirement workshops.Created and implemented business requirement documentation.Understood the full requirements of the client to liaise between business and the technical team.Continuously reviewed the progress ensuring alignment to client requirements. Proactively reviewed the technical designs and provided suggestions for improved user experience.Reviewed and approved test cases, test plan and ensured a smoothly final sign off for SIT and UAT. Improved new processes, sub-processes, nested processes, linked processes, ajax, web services, and integration services.Established business process definition, client-side human services, UCAs, SLAs, HTML templates, mock services for testing, business objects, EVPs and ENVs, assignments of roles, and user configuration.Modified coach views, added css3 styling and integrated with the database including various other systems.Added UI validations, css3 styling to HTML templates, and fixing errors.

Johannesburg Area, South Africa

Scrum Master | Aug 2019 – Jan 2020Headed 3 automation projects using IBM BPM, these processes were, Credit Scoring, Merchant Onboarding, Deceased estates, Asset and Vehicle finance, Islamic banking.Created user interfaces, general services, integration services and unit testing all components.Headed the daily stand-ups and all other agile ceremonies.Assisted in resolving blockers and ensuring that tasks are moving to different stages.Created reports for the bpm COE leader, and assisted PM in the documentation for the overall status of the project.Updated PM regarding blockers and statuses of the projects.Created a bpm playbook while highlighting the working of projects and associated risks.Assisted IBM Project manager in resource allocation and timekeeping records.Assisted the BPM COE leader to compile documents for the running of the COE.

Gauteng, South Africa

Johannesburg Area, South Africa

Johannesburg Area, South Africa

The roles and responsibilities include;Handling ERP, Logistic Management, and HR management software sales, implementation, and support; Cold calling and lead generation; Maintaining relationships with existing clients, and giving demos to prospective clients; Maintaining account management, and hardware audits; Implementing and testing software while training the customers to use that software; SLA management, and marketing company and various software.

Johannesburg Area, South Africa

The roles and responsibilities include;Assisting new venture in the IT market to sell & market the newly developed POS system; Cold calling and hunting of clients, and demoing of the software to prospective clients; Implementing the software, and marketing company and software.

Randburg

The roles and responsibilities include;Sales of a GRC software, cold calling, and hunting of customers; Arranging demos of the software to prospective clients; Using the software to analyze the customer's business and assisting them to mitigate risks and become ISO certified.

The roles and responsibilities include;Day to day desktop and server support and SLA reporting; Installation of CCTV cameras, and accessing control authorization management.