IT Support Analyst and detail oriented professional with comprehensive experience in implementing creative technical solutions to manage and maintain IT infrastructure. Instrumental in devising innovative technology strategies and managing technical projects for driving significant improvements. Stellar record of providing efficient support to Directors and other team members. Ability to analyse IT needs, investigate trends in data, and provide insightful recommendations, and ensure exceptional service delivery in line with set targets. Well-versed in dealing with IT operations and projects to achieve desired goals. Possess excellent interpersonal, planning, problem solving, pressure handling, multitasking, time management, and leadership skills.