Ultimately responsible for overseeing the entire IELTS operations function in MENA region, including but not limited to operational improvements, addressing queries, efficient capacity planning, assessing and monitoring change delivery and integration to ensure overall supply security.Product/Programme/Service delivery, Customers & stakeholders, Risk & compliance, Analysis & reporting, Leadership & management.

To design and manage appropriate strategies, policies and plans which ensure that examinations business in Jordan meets agreed financial and quality targets, and contributes to the objectives of the regional and corporate Plans.Products and services marketing responsibilities, managing the customer services section, Manager front offices services, Manager IELTS Test, Manager British examinations. Finance responsibilities, marketing and planning, line management responsibilities.

Employee supervision and management.Inventory control.Regulatory compliance.Cash management.