● Led the transition of over 200+ commercial airline contracts from paper-based to digital formats,significantly reducing processing time and improving contract accessibility.● Analyzed complex contract terms and conditions, ensuring compliance and mitigating potentialrisks, which resulted in a 15% reduction in contract discrepancies.● Collaborated with cross-functional teams, including legal, finance, and product management, tostreamline contract workflows and align contract structures with company policies.

Formulate and execute a comprehensive product strategy for our Azure financial agreement product, resulting in a 15% increase in customer satisfaction within the first quarter.Lead the redesign and enhancement efforts for the Azure cloud Transactions/Plans System, resulting in a 20% reduction in customer-reported issues and improved user adoption by 25%.Utilize Tableau and SQL to drive data-driven insights, identifying and implementing improvements that have led to a 10% increase in product efficiency.Collaborate with cross-functional teams to ensure data accuracy and reliability, resulting in a 12% decrease in data discrepancies and ensuring better alignment with customer expectations.Proactively assess project risks and uncertainties, devising and implementing mitigation strategies that have reduced project delays by 20% and budget overruns by 15%.Maintain a high standard of communication with project stakeholders, fostering clear and consistent dialogue, resulting in a 25% increase in stakeholder satisfaction scores.Regularly update stakeholders with project progress, resulting in a 30% reduction in project-related inquiries and increased stakeholder confidence in our product development process.Develop and take ownership of robust reporting solutions using PowerBI, SQL, and Excel, particularly for a nationwide retention program, resulting in a 40% improvement in data accessibility and a 15% increase in retention rates.

Played a pivotal role in agile projects, with a 98% on-time project delivery rate and a 15% improvement in sprint efficiency.Identify and implement product enhancements based on data analysis and customer feedback, resulting in an impressive 80% reduction in Spam calls from the Microsoft calling system within six months. Proactively identified and mitigated project risks, resulting in a 25% reduction in project delays and a 30% decrease in budget overruns.Utilized PowerBI to analyze data and develop custom reports, leading to a 40% improvement in data accessibility and a 15% increase in user engagement.Effectively debugged and maintained code, ensuring a 95% product reliability rate.Managed the help desk process, reducing response times by 40% and increasing client satisfaction by 20%.Played a pivotal role in agile projects, with a 98% on-time project delivery rate and a 15% improvement in sprint efficiency.

Triaging incoming ICM tickets through risk managementTest and maintain user interfaces, User Controls, and custom controls using ASP.NET and C#.Net. Develop keyword-driven framework using Selenium WebDriver and C#Develop custom reports and deploy them on the server using PowerBIDebug and maintain code & develop tracking reports using PowerBI.Planning and managing communication, utilizing communication development, and planning expertise to support business units.Manage help desk process, escalation, live troubleshooting with clients.Developing and managing the execution and successful completion of training plansWork extensively on agile projects and hands-on experience in creating tasks for the sprint