Ahmad Abdi Email & Phone Number

Peterborough, ON, CA

- Service Planning and coordination- IT Service Level 1/2 support oversight - Contribute to the Disaster Recovery and Incident Response Planning - Overall ICT service accountability

Peterborough, Ontario, Canada

- ICT Infrastructure, Security and Operations management - Help setting up ICT/Security strategies - Liaison with Business units for project requirements - Oversee Helpdesk activities by service providers

Peterborough, Ontario, Canada

- Engage with Business stakeholders to develop a solid ISMS- Maintaining the overall ICT Systems including security controls, physical and virtual components- Support strategic initiatives to develop and improve end-users Information Security awareness - Engage in IT initiatives aiming to develop Business capacity and agility- Embrace and promote ITIL best.

Dubai Silicon Oasis High Bay Bldg – Office No.4, P.O.Box 341270

- Solution to Market and business risk analysis - Planning and implementing regional sales plan- Coaching, managing and facilitating team sales - Coordinating with Marketing initiatives - pushing for growth for all accounts

Dubai Silicon Oasis High Bay Bldg – Office No.4, P.O.Box 341270

- Provide consultancy services to our current and potential clients in MENA region- Deliver proactive account management to a portfolio of key national accounts- Work to deploy agreements and incentives with agents that can shift market- Delivering sales presentations to high-level executives- Develop new relationships with new clients be they agents or.

- Representing the whole IT organization towards local key business stakeholders/internal customers of NSN IT.- Responsible for consulting and capturing business demands. Engaging IT teams responsible for demand planning, create and deployment such as Business Analysts and/or Application Cluster Management Teams. - Maintaining a close and trusted.

- E1 Project Manager oversees the delivery of the IT solutions in Embargo countries in line with US – EU regulations.

- Primary and designated interface of Infrastructure Solutions (IS) representing the whole IT organization towards local key business stakeholders/internal customers of NSN IT. - Maintains customer satisfaction by managing expectations. - IT Project Manager for NSN Business projects to oversee the IT ramp up of new offices within MEA to aid in NSN business.

Syria

- Responsible for operating and supporting specified systems in IT environment.- Provided 2nd level support in incident management and root cause analysis in problem management to the infrastructure related incidents.- Monitoring the IT system availability, performance, event management and intrusion detection. Providing pro-active event handling and.

Oversee the Technical Support department daily activities and RMA department. Providing 3rd level support in incident management and root cause analysis in problem management to the infrastructure related incidents.Providing pro-active event management.

Associate'S Degree, Administration/Management

Education record