We guarantee an improvement in your dialer performance and call center operations or YOU DON'T PAY. It's that simple. Call Center Excellence starts with effective campaign strategies, dialer performance and agent training. At ABBS, we focus on ensuring your call center performance not only exceeds your expectations but that of your clients. With nearly a decade in ensuring call center efficiency and sustainability, we've learned what it takes to ensure quality outcomes, reduced wait… Show more We guarantee an improvement in your dialer performance and call center operations or YOU DON'T PAY. It's that simple. Call Center Excellence starts with effective campaign strategies, dialer performance and agent training. At ABBS, we focus on ensuring your call center performance not only exceeds your expectations but that of your clients. With nearly a decade in ensuring call center efficiency and sustainability, we've learned what it takes to ensure quality outcomes, reduced wait times, and increased sales with outbound campaigns. We specialize in working hand in hand with call center executives to identify areas of improvement while reducing risk in quality measures. With an advanced background in COPC standards along with international expertise embedded within our core values, we do not rest until our clients are 100% satisfied. If you are a call center executive or simply looking to understand the benefits of having your call campaigns to improve sales, telemarketing, surveys or customer service, let's jump on a quick call and delve into strategies that can be applied to ensure quality outcomes. Show less

Consulted on efficiency for staff performance reviews, assessment of needs, cost/benefit analysis, and other operational strategy assessments. Developed company systems for customer interaction and voice response and control in the implementation process. Managed and improved center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Collaborated with the human resources department in the recruitment process by interviewing potential… Show more Consulted on efficiency for staff performance reviews, assessment of needs, cost/benefit analysis, and other operational strategy assessments. Developed company systems for customer interaction and voice response and control in the implementation process. Managed and improved center performance through performance monitoring, problem resolution, system audits, and quality assurance measures. Collaborated with the human resources department in the recruitment process by interviewing potential hires and outlining clear job expectations. Consulted with the financial team in preparing annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses. Summarize, collect, and analyze call center trends and data for regular performance reports while overseeing system maintenance and upgrade implementation. Show less

Assisted the company in reaching out to potential clients through cold calls while using pre-written scripts to showcase their products to possible customers, learning what their needs are and keeping the customer engaged. Consulted on upsell techniques, strategy, and implementation while monitoring the efficacy of tactics

Assisted in the management of large amounts of inbound and outbound calls while ensuring quality in communication “scripts” when handling different scenarios. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Consulted on recording keeping system of all conversations in our call center database in a comprehensible way.