Ahmad Ali Email & Phone Number

Lahore, Punjab, Pakistan

RMI BPO Consultancy & Solutions:At RMI, we specialize in providing comprehensive BPO solutions and services tailored to meet the unique needs of new startups. With our expertise in infrastructure and operations design, we help our clients optimize their processes and achieve their business goals.Our Services:1. Infrastructure Design: We assess your current infrastructure and design solutions that are scalable, efficient, and cost-effective.2. Operations Design: We analyze your operations and recommend strategies to streamline processes, improve productivity, and enhance customer satisfaction.3. Software House Solutions: We provide customized solutions for software houses, including IT infrastructure design, software development processes optimization, and team training.4. Call Center Solutions: Our call center solutions focus on improving call quality, reducing wait times, and increasing customer satisfaction through efficient call routing and agent training.5. BPO Services: We offer a range of BPO services, including customer support, data entry, and back-office operations, to help you focus on your core business activities.Why Choose Us:- Experience: With years of experience in the BPO industry, we have the knowledge and expertise to deliver results.- Customized Solutions: We understand that every business is unique, so we tailor our solutions to meet your specific requirements.- Cost-Effective: Our solutions are designed to be cost-effective, helping you achieve maximum ROI.- Dedicated Support: Our team is dedicated to providing you with the support you need to succeed.

New York, United States

Lahore, Punjab, Pakistan

-Managed team of 550 employees to maintain smooth-running operations.-Monitored project progress, identified risks and implemented corrective measures to acquire success.-Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.-Maintained schedules to meet key milestones at every project phase.-Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.-Communicated project plans and progress to key stakeholders and project contributors.Other Job-Roles at Ibex. PakistanManager Operations: Oct 2016 - Jan 2019Floor Manager Operations: Sep 2014 - Sep 2016Supervisor Operations: Jun 2013 - Aug 2014Team Lead: Dec 2012 - May 2013Sales Executive: May 2011 - Nov 2012

Karachi, Pakistan

-Employed effective problem-solving techniques, increasing client satisfaction ratings.-Demonstrated products and features to customers, answered questions and overcame objections.

Lahore, Pakistan

-Achieved sales goals and service targets by cultivating and securing new customer relationships.-Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.

Lahore, Pakistan

-Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.-Researched sales opportunities and possible leads to exceed sales goals and increase profits.

Lahore, Punjab, Pakistan

-Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.-Negotiated, facilitated, and managed real estate transactions.-Communicated with clients to understand property needs and preferences.

Lahore, Punjab, Pakistan

-Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.-Restocked supplies during downtime to continue meeting customer demand for products and services.-Practiced good time management to deliver customers' prepared orders quickly and accurately.