Ahmad Alkhateeb Email & Phone Number

I work as a Country Manager - Operations : I focus a key role in achieving the strategic objectives of the company by managing , delivering priority initiatives, and business development. drive the goals delivery of expectations results; evaluating and analyzing as daily , weekly and monthly;the implementation of the company’s policy and conditions; and undertaking corporate responsibilities.Description : 1- Managed a team of Customer Care Supervisors focused on staffing, achieving the goals and customer satisfaction.2- Responsible for developing staff and introducing new policies and procedures.3- Track and communicate daily, weekly and monthly statistics to Customer Care Team, handle and resolve escalated issues, complete payroll and daily shift reports.4- Also administered training for product enhancements and minimum skills verification.5- Prepared, analyzed and presented data to the client as a part of monthly and quarterly business reviews.6- Analyzed customer feedback, metrics, KPIs, surveys, customer studies, and expert analysis findings in order to identify areas of opportunity in order to enhance, or improve the customer experience and facilitate transactions and interactions.7- Analyzed business requirements, propose solutions, and lead small projects and initiatives.8- Developed and executed staff training and development strategies, motivating and mentoring to level of service excellence.9- Implemented Key Performance Indicators and coaching to achieve targets.10- Dramatically increased customer loyalty, with feedback received indicating helpful, polite staff being the major reason.Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.Strong interpersonal skills and the ability to effectively communicate with in a diverse community.Ability to gather data, compile information, and prepare reports.Knowledge and understanding of integrated program planning, development, and administration within a .Skill in organizing resources and establishing priorities.Ability to supervise and train employees, to include organizing, , and scheduling work assignments.Ability to provide technical guidance and leadership to professional personnel in area of expertise.Ability to develop and present educational programs and/or workshops.