Ahmad Amjad Mohd Shafie Email & Phone Number

Muscat, Masqaţ, Oman

Muscat, Masqaţ, Oman

Installing and integrating trovicor solutions that include variety of 3rd party software and hardware at our clients’ premisesProviding in time quality management of trovicor productsManaging the complete system documentation Developing and maintaining an excellent relationship with technical peers form clients’ organisationsReporting on project status Providing professional advice to clients

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

RESPONSIBILITIES & MAIN DUTIES Solve customer problems, involving broad, in-depth product knowledge or in-depth product specialty redirected by customer or escalated by onsite and field service engineers. Demonstrate the ability to handle any support situation that arises, including but not limited to: the ability to utilize company-wide resources to resolve a customer issue, teaching on-site courses to strategic corporate customers, and acting as the unit escalation contact point for executive management in hot-site situations. Manage hot site issues by setting customer expectations, devising action plans and communicating to customers, TPM, Sales, R&D and partners. Coordination technical escalations between field service, development and 3rd party vendors. Develop own technical knowledge on products/technologies related to the team scope and business needs. Meet service delivery guidelines within the principles of the trovicor service framework. Write and review technical articles, white papers or sample programs in order to distribute technical information to customers, service and internal staff. Review articles and sample code written by team members. Use sophisticated tools to analyze complex problems and develop solutions to meet customer needs. Provide technical feedback to R&D to improve quality of the product and make sure important customer feedback is played back to Product Management. Participate in 24x7 rotation

Kuala Lumpur, Malaysia

2nd Level escalation points and perform advanced troubleshooting upholding customer SLAEnsure tools,procedures and documentation practices exist to keep system fully functional,optimized and secure according best practicesDeploying, Implementing, maintaining ,analyzing troubleshooting repairing and replacing services, virtualization and cloud environment , operating system server hardware storage systems and other hardwareEnsure the systems are kep highly available, fully functional, redundant,optimized and secureImplementing security measures, Anti Virus application, system backup and disaster recovery planMonitoring Operations,security server system configuration to ensure systems up time and data integrityEnsure the appropriate tools and procedures exist to upgrade and patch operating system of all servers as required to maintain vendor support and high availabilityContributes to project planning and scheduling

Kuala Lumpur, Malaysia

Liaise with networking team to support and maintain operational, configuration and other procedures for SSM E-info and Malaysia Certification Authorities project (License and Recognition under MCMC , Digital Signature Act 1997 / Recognized Repositories / Recognized Data/Time Stamp Services) , Provide Tier 2 and Tier 3 support per request of various problem on SSM E-info Server & Network and Hardware. Investigate and troubleshoot issues. Apply OS patches and upgrade on regular basis and upgrade administrative tools and utilities, Configure or add new services as necessary, perform ongoing performance tuning hardware upgrades and resource optimization as required. Configure vCpu, memory and disk partitions as requested (VMware). Reply and assist client problem via telephone call related to SSM E-info Product. Create,change and delete user accounts per request for all Raffcomm venture company.Managing Data Centre operations including network,physical equipment and backup system, also Maintain data centre environmental and monitoring equipment. Monitor logical security in datacenter and manages segregation of the network, user authentication and the overall network

Kuala Lumpur, Malaysia

Provides Technical Support for end user (Hardware and Software) ex : printer , email , Microsoft office , Laptop / PC error. Respond ticket within 3 days and resolve by next 7 days working day. Follow SOP of troubleshooting process and make sure all staff use the genuine OS and software. Managing and Monitoring VPN connection for all staff. Guide user how to backup and archive all important mail.

Selangor, Malaysia

Resolve all technical issues ( Hardware and software) directly or indirect , Assist end user to avoid or reduce problem occurrence, Complete all complex installation or configurations and make recommendations for solution. Involve in Asset inventory tagging for all network devices, Free Wifi for Selangor , installation CCTV in server room and troubleshooting fiber connectivity from Level 2 ( ICT Floor) to Level 4 floor (moving department)

Selangor, Malaysia

Forecast, order, stock and merchandise productEnsure prompt, efficient and courteous customer serviceMaintain a clean, customer friendly environment in the storeAssist with management of store staff

Bachelor’S Degree, Engineering Technology (Hons.) In Networking Systems

Activities and Societies: Volleyball Football Handball Darts eSports Advancements in digital technologies such as computers, network.

Diploma, Engineering Technology In Computer And Networking

Activities and Societies: Volleyball, eSports, Football, Handball, Futsal skills in computer systems and network planning, hardware.

Certificate, Computer Technology/Computer Systems Technology

Activities and Societies: Volleyball, Football