• Oversee and manage a team of technical support specialists, including assigning tasks, setting goals, and providing ongoing guidance and support.• Conduct regular training sessions to ensure team members have the necessary technical skills and promote continuous learning and professional growth.• Monitor support quality through call reviews, ticket analysis, and customer feedback to ensure adherence to company standards and enhance customer satisfaction.• Provide support for resolving complex technical issues and escalations, offering expertise on troubleshooting and best practices.• Evaluate team performance, provide constructive feedback, and implement performance improvement plans when necessary.• Ensure accurate documentation of support activities and generate detailed performance reports for higher management review.• Collaborate extensively with other departments to address customer concerns and drive cross-functional initiatives, ensuring a seamless customer experience.• Act as a key communication link between the customer support team and senior management, relaying updates, challenges, and strategic suggestions.• Identify areas for operational enhancement and implement process changes to streamline workflows and elevate customer satisfaction.• Stay updated on industry trends, new technologies, and emerging best practices to maintain competitive service delivery.

- Supervising a team of technical support specialists, including assigning tasks, setting goals, and providing guidance and support.- Conducting training sessions to ensure team members have necessary technical skills and continuous learning.- Monitoring support quality through call monitoring, ticket reviews, and customer feedback analysis to ensure adherence to company standards and enhance customer satisfaction.- Assisting team members in resolving complex technical issues and escalations, providing guidance on troubleshooting techniques and best practices.- Evaluating team performance, providing feedback, and implementing performance improvement plans as needed.- Ensuring accurate documentation of support activities and generating reports on team performance metrics for management review.- Collaborating with other departments to address customer concerns and acting as a point of contact for escalated customer issues and complaints.- Identifying areas for process improvement and implementing changes to streamline workflows and enhance customer satisfaction.- Keeping abreast of industry trends, new technologies, and best practices to implement changes for improving team performance and service delivery.

-Proactive Enterprise Account Manager at LoadStop adept at nurturing and strengthening key client relationships.-Align Transportation Management System (TMS) solutions with client objectives, ensuring maximum value.-Technical expertise for rapid resolution of complex TMS issues and impeccable client support.-Identify upselling opportunities to enhance client solutions and drive revenue growth.-Conduct account reviews, address concerns, and secure contract renewals.-High customer satisfaction ratings, recognized for excellence in support and account management.

After completion of my graduation, I readily got my self hired as a property consultant. While working at Brick Line Estate, I had to pass through extensive work field challenges and had to keep my self in constant check which is really helping me now and i hope that it will be fruitful in all my future endeavors.