• Led the operational readiness efforts and managed senior stakeholders and sponsors for a GRS product launch with over 30 processes• Implemented a pricing control strategy, in collaboration with Actuarial, Finance and Sales teams, that eliminated nonprofitable sales and renewals and improved renewal retention by 12%• Improved quoting turnaround service levels from 66% to 94% by resolving skillset bottlenecks, revising queue priority, and implementing a linear programming queue… Show more • Led the operational readiness efforts and managed senior stakeholders and sponsors for a GRS product launch with over 30 processes• Implemented a pricing control strategy, in collaboration with Actuarial, Finance and Sales teams, that eliminated nonprofitable sales and renewals and improved renewal retention by 12%• Improved quoting turnaround service levels from 66% to 94% by resolving skillset bottlenecks, revising queue priority, and implementing a linear programming queue scheduler• Led the DevFinOps program to provide financial visibility, establish financial controls for software development and establish a total cost of ownership for applications Show less

• Redesigned the customer connection process using Lean Six Sigma (LSS) principles to decrease processing time by 54%, achieve 93% turnaround service levels, and increase process visibility• Developed a business case and documented requirements for a CRM SaaS solution for 7 departments resulting in improved customer relationships, data management, and collaboration between cross-functional teams and customers• Integrated process workflows into Microsoft Dynamics to automate tasks and… Show more • Redesigned the customer connection process using Lean Six Sigma (LSS) principles to decrease processing time by 54%, achieve 93% turnaround service levels, and increase process visibility• Developed a business case and documented requirements for a CRM SaaS solution for 7 departments resulting in improved customer relationships, data management, and collaboration between cross-functional teams and customers• Integrated process workflows into Microsoft Dynamics to automate tasks and reporting. Developed KPI dashboards used to monitor department performance and initiatives Show less

• Collaborated with customers, design, engineering, legal, regulatory and finance to deliver over 200 project contracts worth $140M and managed $80M in deposits. Additionally, improved feasibility models by increasing accuracy of revenue and cost projections by 21% and 38%, respectively• Achieved $6.25M in annual savings by evaluating and improving current practices against regulations and industry benchmarks• Led a successful regulatory filing for a $225M 5-year capital program, while… Show more • Collaborated with customers, design, engineering, legal, regulatory and finance to deliver over 200 project contracts worth $140M and managed $80M in deposits. Additionally, improved feasibility models by increasing accuracy of revenue and cost projections by 21% and 38%, respectively• Achieved $6.25M in annual savings by evaluating and improving current practices against regulations and industry benchmarks• Led a successful regulatory filing for a $225M 5-year capital program, while improving model forecasting accuracy from 63% to 77% Show less

• Managed the New Product Introduction (NPI) committee and processed 550+ new product requests with 87% on-time delivery• Conducted cost-benefit analysis for new product proposals and collaborated with various stakeholders on 20+ new product launches• Built a Microsoft Access database and SQL queries to manage the NPI process, leading to improved throughput and visibility to stakeholders

• Tutored multiple high school and university courses including Math, Physics, and Programming• Provided TOEFL tutoring for students with various English proficiency levels• Utilized various tutoring methods depending on the student’s need and learning style, ensuring successful learning experience for students

Worked with an experienced Site Engineer on the supervision of a 5 storey building construction.• Co-supervised the execution of the work on the project site to ensure its compliance with the contract, project schedule, and regulations in a safe manner, providing experience and knowledge in project execution, management, and supervision• Inspected the formwork and reinforcement completed by the contractor to ensure compliance with construction drawings and specifications, providing… Show more Worked with an experienced Site Engineer on the supervision of a 5 storey building construction.• Co-supervised the execution of the work on the project site to ensure its compliance with the contract, project schedule, and regulations in a safe manner, providing experience and knowledge in project execution, management, and supervision• Inspected the formwork and reinforcement completed by the contractor to ensure compliance with construction drawings and specifications, providing valuable knowledge in design practices and considerations, construction techniques, and reading structural drawings• Supervised concrete quality (slump tests, curing, hardening, etc.) and maintained daily diaries and pictures of construction progress• Followed up on deadlines, check-ups, and NOC’s (No Objection Certificates) Show less

• Informed potential and existing customers about Apple products, features, and accessories.• Took initiative to handle customer requests and technical inquiries.• Established rapport with customers and ensured pleasant customer service and satisfaction

• Prepared the examination hall and exam equipment for upcoming exams• Ensured that candidates conform to the examination hall requirements, behaviour, and procedure to ensure successful completion of the exam

• Created digital archives of old blueprints, reports, and books• Entered data into designated databases and forms

• Created digital archives of old blueprints, reports, and books• Entered data into designated databases and forms