Ahmad Hammad Email & Phone Number

Saskatoon, Saskatchewan, Canada

• Providing Technical Support To SaskTel Customers For Landline, Max TV and WirelessServices including Cellular and Fusion Internet Services.• Log and Manage Ticket Life Cycle through Tracs Ticketing System.• Coordinate with Assignment and IPCO teams for programming related issues resolution.• Coordinate with Wireless Network Operations for troubleshooting of issues related to core wireless services.• Schedule truck roll for required scenarios.• Utilize internal systems like Optius (Provisioning), Astra (Wireless Billing System), Customer Centre (Wireline Billing System) and Siebel CRM for record management related to troubleshootingSupport issues related to wireless coverage concerns.

Islamabad

• Collaborated with internal stakeholders across departments to gather and document requirements for CRM systems, online charging systems (OCS), and digital financial systems.• Created high-level design documents (HLD) and developed interfaces to integrate CRM/BOSS systems with banks and other external channels using MML/SOAP APIs.• Ensured system designs adhered to architectural principles of manageability, maintainability, scalability, resilience, sustainability and cost-effectiveness.• Worked closely with vendors to discuss requirements, finalize technical solutions, and negotiate costs.• Defined development timelines in collaboration with vendors and internal stakeholders, ensuring timely delivery. • Prepared and presented solutions to senior management for approval, ensuring alignment with business objectives.• Led BAT (Business Acceptance Testing) and UAT (User Acceptance Testing) to validate solutions before production deployment. • Managed deployment processes and addressed post-deployment issues, ensuring smooth handover to operations teams.

Islamabad

• Led a team responsible for executing postpaid bill runs for individual and SME subscribers, ensuring timely and accurate billing processes.• Managed the prepaid and postpaid product catalog, collaborating with stakeholders to deliver new offers and products in line with business requirements. • Resolved prepaid and postpaid charging & billing related issues from the ITSM portal, adhering to defined SLAs to enhance service reliability and customer satisfaction.

Islamabad

Provided desktop support to the customers by getting connected to their computers through remote access software and troubleshooting the issues they are having with the software’s provided by BroadPeak Technologies, including the local LAN and Internet Connectivity Issues on server and all the other computers at the Edible Arrangement stores.

Ufone Engineering Office Canal Road Faisalabad

Visited the BTS sites in UFONE C-2 region and worked on Preventive and Corrective maintenance visits on BTS sites.