Ahmed Hammam, Mba Email & Phone Number

Kuwait

Develop relationships and networks to acquire new leads and maintain existing clients.Identifying potential customers through networking initiatives, cold-calling, and email communications.Preparing and delivering sales presentations to potential and existing customers.Preparing regular sales reports as well as sales territory plans.Researching competitors’ products, pricing, and product success to determine customer preferences.Developing innovative sales strategies to achieve sales goals.Resolving customer complaints in a timely and professional manner to maintain customer loyalty.Expanding industry knowledge by attending educational workshops and reading professional publications.Play an integral role in the success of CCE sales and marketing processes.Be a part of the development and implementation of marketing and sales strategies for programs and courses.

Kuwait

Conduct discreet evaluations of luxury brands in markets such as cosmetics, fashion, jewelry, watches or cars.

Kuwait

Kuwait

 Assign and monitor the targets and KPI of the Call Center Agents. Supervise and coordinate the activities of Call Center Agents. Act as a Call Center Agent when required. Monitor and maintain Service Level Agreement(SLA). Prepare, review and publish MIS reports as per the business unite request and Call Center Shift MIS reports. Monitor outbound / telemarketing calls when scheduled and prepared relevant reports. Receive escalated calls or complaints and act accordingly. Start of day / Shift briefing meeting with the Call Center Agents. Ensure that the daily promotion is registered and communicated to the Call Center Agents. Ensure the System, Connection equipment and network are up and running. Implement contingency plan when System and / or Connection is down. Monitor attendance and performance of team members.

Cairo, Egypt

- Responding promptly to customer inquiries.- Acknowledging and resolving customer complaints.- Ensure customer satisfaction and provide professional customer support.

Cairo

• Offer good service to visitors.• Interact with the children who visit KidZania and implement the dynamics in compliance with documentation, guidelines and procedures determined by the commercial partners.• Be up to date in dynamics, attending training due to changes or dynamics renovations.• Attend to and provide solution to visitor complaints and simple problems and direct them to the Coordinator if needed.• Keep control of visitor affluence through the system and manually, in case of system failure or absence.• Elaborate daily the establishments elements checklist, completely and exactly.• Elaborate establishments raw materials inventory.

Master Of Business Administration - Mba, Marketing, Very Good

Postgraduate Degree, Business Administration And Management, General

Bachelor'S Degree, Italian Language And Literature