- Works at customer site in the implementation, configuration, maintenance,- Troubleshooting and Upgrade of Oracle Applications R12, Oracle MW components (WebLogic, OID, etc...)- Works with support to resolve Customers SRs.- Conduct knowledge transfer sessions both within the Oracle team and to end users.- Work closely with the functional team and delivery leaders to provide engagements work estimates and drive excellence in functional work.- Ensures that new services are appropriately captured and put in ACS corporate repository- Proactively maintains knowledge of Oracle’s current and future products/solutions offerings for the specified Supply Chain area.- Delivering high quality technical services to ACS customers.- Ensuring adherence to internal methodology, tools and quality standards.- Proactively foresee existing customer needs and activities to provide better support and remain engaged with customer focused activities- Work with other Oracle LOBs and Partners to ensure that knowledge is transferred both into and out of ACS, and act as technical Subject Matter Experts where required- Be focused on innovation and technology and understand how these can be used to benefit both customers and ACS- Manage and resolve Customer Requests according to product main strategy and model.- Respond and resolve customer issues within Key Performance Indicator targets.- Maintain an up-to-date and in-depth knowledge of new products.- Ensure the timely completion of planned proactive tasks and Customer Requests.- Owning and resolving problems and managing customer expectations Throughout the life cycle in accordance with global standards.- Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.)- Exadata engineered system patching- Zero Data Loss Recovery Appliance (ZDLRA) implementations

Freelance consulting in Oracle apps and Database administration including (performance tuning, Patching, Cloning, Backup, capacity planning, troubleshooting and maintenance) for some petroleum sector companies.

Key achievements:● Develop a security policy (Virtual Private Database) for APPs HRMS data ● Make a full plane for ERP migration from SOLARIS 10 to SOLARIS 11 on Oracle super cluster including DB upgrade to 11.2.0.4● Make a full plane for ERP migration from ORACLE SPARK M5 servers to Oracle super cluster● Make a full upgrade cycle on Oracle ERP (DB tier from 10.1.0.5 to 11.2.0.2 & applications tier from 12.0.6 to 12.1.3)● Make a full implementation for Oracle Applications 12.1.3 (Financial, SCM, Projects and HR) for 24 companies of privatization sector of Abu Dhabi Police● Camel race management system migration project based on SQL server DBMS technology Key responsibilities:● Managing the ERP Projects on MS professional and MS Enterprise Projects Management ● Manage team of 15 developers and DBAs● Design and develop solution for RFP/RFIs● Evaluate and select appropriate Hardware, Solution Components and suggest integration methods ● Develop, test and implement technology solutions and report on delivery commitments to ensure solutions are implemented as expected and to agreed timeframes ● Install and administrate APEX Development instance● Ensure availability and performance of the databases that support the system. ● Ensure that the associated hardware resources allocated to the databases and to ensure high availability and optimum performance. ● Monitor the database systems to ensure secure services with minimum downtime. ● Unix Solaris OSs administration (virtualization, backup, security, performance, scripting and tuning)● Full Oracle RAC and data guard administration 24*7

Key achievements:● Integration project between AICT ERP system in Alexandria and HPH ERP system in Hong Kong using Linux shell scripts and SQL loader scripts● Put a full disaster recovery plan for the whole site● Integration project between (the Alexandria port authority system and AICT system) using Linux shell scripts

1- Ensure availability and performance of the databases that support the system. 2- Design and develop customized reports on Oracle APPs Modules3- Ensure that the associated hardware resources allocated to the databases and to ensure high availability and optimum performance. 4- Monitor the database systems to ensure secure services with minimum downtime. 5- Improve and maintain the databases to include rollout and upgrades. 6- Implement and release database changes as submitted by the development team7- Administration of oracle applications 11i ( performance, tuning and maintenance )8- Unix OS administration (backup, security, performance)