Ahmad Abdallah

Ahmad Abdallah Email and Phone Number

Senior Support Escalation Engineer | Service and Technical Advisor | Tech: Graph API @ Microsoft
Amman, JO
Ahmad Abdallah's Location
Amman, Jordan, Jordan
About Ahmad Abdallah

Ahmad Abdallah is a Senior Support Escalation Engineer | Service and Technical Advisor | Tech: Graph API at Microsoft. He possess expertise in leadership, information technology, public speaking, self confidence, office 365 and 22 more skills.

Ahmad Abdallah's Current Company Details
Microsoft

Microsoft

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Senior Support Escalation Engineer | Service and Technical Advisor | Tech: Graph API
Amman, JO
Website:
microsoft.com
Employees:
231118
Ahmad Abdallah Work Experience Details
  • Microsoft
    Senior Support Escalation Engineer | Service And Technical Advisor | Tech: Graph Api
    Microsoft
    Amman, Jo
  • Microsoft
    Senior Support Engineer | Service And Technical Advisor | Tech: Graph Api
    Microsoft Aug 2022 - Present
    Amman, Jordan
    -Recruiting and training a team of five engineers to handle premium-offering support tickets in EMEA for the Graph API technology.-Creating an extensive learning module for the Graph API using an Azure DevOps Wiki.-Developing a comprehensive project plan for achieving support autonomy, including technical, operational, and administrative steps with respective milestones and measurable impact.-Continuing with my Service and Technical Advisory responsibilities on a regional and global level while still working on complex and escalated tickets.
  • Microsoft
    Support Engineer | Service And Technical Advisor | Tech: Graph Api
    Microsoft May 2020 - Aug 2022
    Amman, Jordan
    -Global support service management for the M365 Microsoft Graph. Tasks: Queue and operational management, feature intake, business-based growth and opportunity proposition.-Technical advisor for Graph-related issues. Tasks: Technical case reviews, readiness planning, engineering engagement, point of contact for technical and operational escalations.-Continued direct customer support, with focus being on EXO and Teams Graph APIs, leveraging an understanding of OAuth2.0, application architecture and development lifecycles.
  • Microsoft
    Support Engineer | Tech: Exchange Development
    Microsoft Sep 2018 - May 2020
    Amman, Jordan
    -Assisting customers with development issues relating to Exchange on-premise, Exchange Online, and Outlook. -APIs and add-ins supported: EWS, Graph API, Outlook REST API, system.net.mail, OOM VSTO, office add-ins...etc.-Main development focus: C# .NET, JS, PowerShell.-Understanding of OAuth principles.
  • Microsoft
    Support Engineer | Tech: Exchange Online
    Microsoft Jan 2017 - Sep 2018
    Amman, Jordan
    -Helping customers worldwide resolve issues relating to Exchange Online. Technical concepts: Mail flow, data loss prevention, client connectivity, management and licensing, hybrid Exchange, migration, archiving, retention, calendar troubleshooting.-Secondarily assisting customer in identity synchronization issues. Technical concepts: Azure Active Directory, Active Directory, AAD Connect, password synchronization, authentication and authorization, federation.
  • Unilever
    Intern
    Unilever Jun 2015 - Aug 2015
    الإمارات العربية المتحدة
    Handled and successfully completed several projects:- Transportation bench-marking project. - Warehouse optimization project.- Exchange rate saving opportunities project.

Ahmad Abdallah Skills

Leadership Information Technology Public Speaking Self Confidence Office 365 Networking Microsoft Azure Microsoft Exchange Electronics Telecommunications Communication Representational State Transfer Powershell Microsoft Office Programming Ews Time Management Vsto Technical Support Technology Integration Teamwork Design Oauth Electric Power Research C# Technological Innovation

Ahmad Abdallah Education Details

Frequently Asked Questions about Ahmad Abdallah

What company does Ahmad Abdallah work for?

Ahmad Abdallah works for Microsoft

What is Ahmad Abdallah's role at the current company?

Ahmad Abdallah's current role is Senior Support Escalation Engineer | Service and Technical Advisor | Tech: Graph API.

What schools did Ahmad Abdallah attend?

Ahmad Abdallah attended American University Of Sharjah.

What skills is Ahmad Abdallah known for?

Ahmad Abdallah has skills like Leadership, Information Technology, Public Speaking, Self Confidence, Office 365, Networking, Microsoft Azure, Microsoft Exchange, Electronics, Telecommunications, Communication, Representational State Transfer.

Who are Ahmad Abdallah's colleagues?

Ahmad Abdallah's colleagues are Jessica Villalba Martínez, Siekhuoy Hout, Gianna Maldonado, Ahmed Yehya, Animesh Kumar, Eden Hazard, Nathan Caprio.

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