Ahmad Abdallah Email and Phone Number

-Recruiting and training a team of five engineers to handle premium-offering support tickets in EMEA for the Graph API technology.-Creating an extensive learning module for the Graph API using an Azure DevOps Wiki.-Developing a comprehensive project plan for achieving support autonomy, including technical, operational, and administrative steps with respective milestones and measurable impact.-Continuing with my Service and Technical Advisory responsibilities on a regional and global level while still working on complex and escalated tickets.

-Global support service management for the M365 Microsoft Graph. Tasks: Queue and operational management, feature intake, business-based growth and opportunity proposition.-Technical advisor for Graph-related issues. Tasks: Technical case reviews, readiness planning, engineering engagement, point of contact for technical and operational escalations.-Continued direct customer support, with focus being on EXO and Teams Graph APIs, leveraging an understanding of OAuth2.0, application architecture and development lifecycles.

-Assisting customers with development issues relating to Exchange on-premise, Exchange Online, and Outlook. -APIs and add-ins supported: EWS, Graph API, Outlook REST API, system.net.mail, OOM VSTO, office add-ins...etc.-Main development focus: C# .NET, JS, PowerShell.-Understanding of OAuth principles.

-Helping customers worldwide resolve issues relating to Exchange Online. Technical concepts: Mail flow, data loss prevention, client connectivity, management and licensing, hybrid Exchange, migration, archiving, retention, calendar troubleshooting.-Secondarily assisting customer in identity synchronization issues. Technical concepts: Azure Active Directory, Active Directory, AAD Connect, password synchronization, authentication and authorization, federation.

Handled and successfully completed several projects:- Transportation bench-marking project. - Warehouse optimization project.- Exchange rate saving opportunities project.