Ahmed Khalid Email & Phone Number

Islamabad, Islāmābād, Pakistan

Lahore, Punjab, Pakistan

Providing technical support to US based company health care company Weil4feet USA

World Trade Center Islamabad

Provide technical support for IT infrastructure of Dental and health care sector for clients based in USA

Islamabad

Administration and troubleshooting of Azure, Exchange Online, Skype, SharePoint and office and one drive issues for US and Canadian customers.• Provide administrative and operational support in all areas needed: Azure AD/AD Connect, AD On-Prem, Exchange Online, SharePoint Online, SSO• Troubleshoot and resolve system issues. Identify and help implement prevention measures. Following different Severity level procedures and processes.• Provide technical support for Small Business and Enterprise level customers from various Office 365 products and services.• Utilize Azure AD and/or existing PowerShell modules to resolve client’s Office 365 issues.• Respond to customer tickets/e-mails via Service Now and assist in resolving Office 365 related issues/concerns.• Resolve Office 365 and ProPlus Suite configuration issues.• Closely work with Microsoft and other providers to resolve issues• Manage SLA tickets via Service Now.

2Nd Floor Evacuee Trust Complex F-5/1, Sir Agha Khan Road, Islamabad

Working in "Ovex", Islamabad For PCMAdministration and troubleshooting of exchange, Skype, SharePoint and office and one drive issues for US and Canadian customers.• Manages daily IT operations for Microsoft Office 365• Supports and administers Office 365 and other cloud-based solutions for user productivity• Manages and supports cloud data sharing and synchronization plans• Manages deployment and support of Office 365 in mobile environments• Develops support plans and resources• Develops training resources for users• Monitors and proposes workflow improvements• Troubleshoots application errors and failures• Monitors software updates• Closely work with Microsoft and other providers to resolve issues• Collaborate with mid and senior level network engineers researching and developing software, network, and security standards, policies and procedures.

Islamabad

• Set up hardware and install and configure software and drivers• Maintain and repair technological equipment (e.g. routers, switches) or peripheral devices• Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)• Manage security options and software in computers and networks to maintain privacy and protection from attacks• Perform regular upgrades to ensure systems remain updated• Troubleshoot system failures or bugs and provide solutions to restore functionality• Arrange maintenance sessions to discover and mend inefficiencies• Keep records of repairs and fixes for future reference• Offer timely technical support and teach users how to utilize computers correctly✓ Cisco Devices setup and configuration (Switches 2900 series, 3600 series)✓ Huawei Devices setup and configuration (Access Controller 6605, Access Point 6010DN AGN, 5130DN AGN, Firewall USG 5500, 6330, Switches 2300, 3300, 5300, 5700, CE5800 and CE6800 series, Servers E9000, RH2285, RH1288, Thin Clients CT3000 and CT6000)✓ Huawei virtualisation fusion cloud and virtual desktop infrastructure training ✓ Network Monitoring with SNMP using PRTG✓ Network Monitoring via Alienvault✓ Huawei Wireless Access point deployment✓ Network and System Troubleshoot✓ Cisco nexus devices configuration✓ F5 Load balancer training✓ Brocade BCNE training✓ TCP/IP troubleshooting✓ Huawei Wireless access controller and Access point Deployment✓ Vmware training (VSP, VTSP, Horizon 6, DaaS, Mirage)✓ Installation and Configuration of EXSi and V sphere (Virtual Machines Deployment and Migration)✓ Microsoft Hypervisor and remote access POC deployment.✓ Troubleshoot of enterprise printers, user and network based devices.✓ Experience with Windows Server (2008, 2012), Windows Systems (95 - 8.1), Linux (All Flavours) and Macintosh, Ms Office, Ms Visio and Project

London, United Kingdom

Till operations, Store Replenishment, Stock, Team leading, Customer services(Part time)

London, United Kingdom

Reception/admin duties, ad hoc duties security staffs, access control, key holding, and static site supervisor.(Part Time)

Masters, Computing And Information Technology, Gpa - 3.0

http://www3.cardiffmet.ac.uk/English/Pages/home2.aspx

Bachelors Honors, Computing, Gpa - 3.7

http://www.uel.ac

Higher Secondary, Computer Science

Activities and Societies: PrefectMuscat (Oman) http://www.pakistanschool.edu.om/index.html HSSC in Computer sciences Higher Secondary.