Ahmed Diab Email and Phone Number

§ Provide directory services such as active Directory and Windows NT domains and connectivity between and within systems, system components, and applications.§ Responsible for control access to resources; auditing access to resources and authentication.§ Responsible for network topology; IP addressing; Name resolution such as DNS; Virtual private networks; Remote access; Telephony solutions.§ Provide centralized management of the user desktop environment; Profiles; Policies; Scripts; Local system configuration.§ Handle devices’ services such as printers and scanners; Server computers; Client computers§ Active Directory and DNS problems solver.§ Suggest IT short and long term plans that ensure stability of IT operations§ Oversee the daily performance of computer systems.§ Configure, monitor and maintain updated virus protection software, and backup data for emergency recovery.§ Provide timely technical support for users and work with them to solve existing problems.§ Shall serves as the technical expert and focal point for installation, configuration and testing of hardware and software associated with multiple operating systems and computer platforms.

BT Service Desk support on behalf of Pfizer BTI which supports EMEA region , and the main target is to solve issues for users remotely to reduce the troubleshooting time , also to communicate with multiple IT teams for solving infrastructure issues.

I have worked GK Egypt as service desk engineer

ADSL support , supporting customer through phone to troubleshoot and solve ADSL connection problems

Maintaining and manages IT infrastructure at Panasonic factory "Electric fans"