A B O U T M E :A motivated Business Account Managmentundergraduate, new to the German JobMarket. Currently looking for new entryposition jobs to accumelate new skills in thefields of Analsis, Digital Marketing, CustomerService, Sales, and Ecommerce.EXPERIENCE :AbuDhabi Islamic Bank :Quality Evaluation Agent• Evaluating Customer Service and Sales Agents Calls.•Inducting one-to-one meetings to review performances and KPIs.• Customer Service Manager Representative.• Senior Call Center Agent.• Inbound Customer Support Calls (loans and credit card services).• Upselling new loan and credit card offers.• All credit rates calculations using Pheonix and Prime Core Banking.