Business Process Analyst
Current• Managed & and delivered 10+ successful projects across various industries using diverse project management tools and methodologies.• Increased Client Service Efficiency by 25% through automated workflows via Zapier, reduced setup time, and real-time data insights implemented in ClickUp.• Streamlined Venture Capital Management by designing and implementing a comprehensive ClickUp system for client, project, and goal management, including prioritization and data extraction functionalities.• Enhanced Software Development Efficiency for a Small Company by implementing the Scrum process within ClickUp, improving transparency and workflow efficiency.• Automated Workflow for a Cleaning & Construction Company by Building an end-to-end process on Monday.com, automating work orders, lead management, inventory control, and invoice management, integrated through Zapier.• Standardized Client & Employee Journeys by creating a comprehensive standard process journey, encompassing six critical stages from lead generation to client offboarding, with standardized templates and SOPs for each stage.• Developed a Paperless & Automated Contract Signing Process by Utilizing Zapier, PandaDoc, and Monday.com to streamline contract signing for a real estate agency, reducing errors, and improving the client experience.