Provide solutions, enabling various types of connectivity including wireless and connection.Helping specialists at Apple Stores with trouble-shooting issues.Installed software/firmware for different types of devices.Provides a high level of technical support on site.Help to create and maintain racks and OS X Server for the Apple Stores.Inventory management including cycle counting, shipping and receiving with RIO and SAP application.Solutions and experience with BOH hardware within Apple Retail (EasyPay sleds, payment devices, printers, scanners, etc.)Hardware configuration.Assist in all day-to-day aspects of the IS&T Retail Systems Warehouse, including shipping and receiving, Inventory management and cycle counting, resolving incident tickets reported by our global retail stores, and troubleshooting broken hardware.Monitor hardware replacement tickets closely to ensure they are addressed in agreed upon Service Level Agreement (SLA) times. Work closely with field teams to investigate, escalate and resolve global hardware support issues quickly. Work closely with IS&T Helpline management to ensure support problems are corrected in a timely manner and we are providing the highest level of customer service for our retail stores.Work closely with various IS&T teams to identify hardware issue trends, provide root cause analysis, and suggest solutions to resolve issues.Maintain the Returned Merchandise Authorization (RMA) process, including vendor warranty and support levels, tracking return reasons, and maintaining accurate inventory/tracking of all units being repaired at vendor locations.Work on all new store openings, store remodels and hardware deployment/ inventory projects. Inventory sourcing, deployment timing, and scope may vary in size and frequency. Ensure store systems and hardware are in compliance with information security policies and remediate any problem systems identified.

• Fill in for in-house IT services as needed, installing new desktop systems for developers, project managers, and quality assurance team members.• Provide technical support to customers via telephone, email and through tickets.• Analyze and troubleshoot software and hardware issues.• Identify and resolve issues pertaining to network configuration, web hosting and domain registration.• Respond to queries pertinent to package details, e-commerce solutions, email configurations and search engine submission packages.• Create documentation with step by step instructions on problem resolving techniques.• Installed operating system, software, anti-viruses and patches.• Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations.• Developed IT system specifications after evaluating customer’s nature of work and business volume.• Solved clients IT issues – Determined changes, recommended quality software, projected modifications of software, hardware and networking.• Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends.• Assisted clients with IT solutions; prepared written reports on solutions offered.• Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management.• Apply consulting methods to design and implement IT system solutions for clients.• Setup, supported and troubleshot Windows DNS, DHCP, IIS and Exchange.• Setup and supported small to medium wired and wireless networks.• Setup, repaired, upgraded and troubleshot laptops, desktops and servers (remote and onsite).

• Perform on-site servicing, troubleshooting, repair and/or installation of GTECH products base on Windows, Mac, OS X, iOS, Linux.• Responsible for transporting, installing and maintaining equipment on site in customer locations.• Provide technical support to customers on operational or maintenance aspects of systems and communications equipment.• Provide post-project phone support.• Serve as the primary point of contact for technical and service related problems.• Diagnose and troubleshoot hardware, software, systems and wireless communications failures.• Determine most efficient and cost effective resolution to minimize customer downtime.• Prepare reports for analysis of product failure trends and serviceability issues.• Knowledge and understanding of Windows and Mac systems as well as terminals.• Responsible for managing and maintaining the inventory of various software/hardware products.

• Worked in Test Engineering to maintain the condition of IC testers, IC test-boxes (loadboard), and (O/S) testers for Final Test Process.• Responsible for the set-up of production testers and test-boxes -- calibration, repair, debugging, pre-operational evaluation and initial production evaluation.• Conduct breakdown and preventive maintenance of production testers.• Responsible for communication and coordination of test related matters to production manager.• Logged parts available at the start of a production run into the appropriate run log. • Logged parts tested each day into the appropriate run log.• Documented manufacturing issues as they arise.• Wrote brief reports of correlation results as required for each test setup.• Ensured all finished goods are packed in conformance to customer requirements.