Ahmad Sany Email & Phone Number

Dhaka, Bd

Mirpur, Dhaka, Bangladesh

• Oversee creative, digital, and web teams to deliver Omnichannel E-business solutions for Techabyte and its clients.• Identifying operational issues with relevant data and devising strategic solutions led to a doubling of revenue.• Collecting and analyzing a comprehensive database of past and current clients, along with team performance metrics, to drive the company's success and accelerate its growth rate.• Manage recruitment process, content optimization, project requirements, and business documentation.• Monitor and update governance, policies, service level agreements and standard operating procedures for different wings from time to time to strengthen the company’s infrastructure.• Assess options for process improvement, including business process modelling. Recommend internal and external solutions to enhance operational efficiency.

London, England, United Kingdom

• Troubleshoot and resolved ERP-related issues in a timely and efficient manner.• Utilized data analytics to track customer trends and develop actionable insights for improved store performance through ERP.• Maintained a minimum 96% KPI and accuracy for the different e-business platforms.• Achieved targeted sales in consecutive years of 2020 and 2021, where 50k GBP in a day was recorded. Managed to reduce 4% of wastage & loss by proper usage of stock analysis and assortment management.

London Borough Of Islington, England, United Kingdom

• Assisted in the development and implementation of promotional campaigns to drive sales.• Developed a team of high-performing employees through consistent training and mentoring.• Managed a team of 10+ employees in a busy retail environment with ensuring customer satisfaction and efficient operations.• Developed and implemented effective operational strategies to maximize efficiency and profitability, resulting in achieving the weekly targeted sales which surpassed 130k GBP.

Sloan Square, London, Uk

• Managed to drive sales for different audio, visual, and technical brands such as Apple, Bose, Sony, Samsung, Google, Amazon, Microsoft, Meta, etc.• Partnering with coworkers to maintain a high level of professionalism and productivity in the store environment.• Showcasing merchandise and explaining features, benefits, and uses to potential buyers.

London, England, United Kingdom

• Demonstrated strong interpersonal skills by building relationships with customers and providing excellent customer service.• Provided information about brands and technologies to customers to decide on the products based on their requirements.• Handled customer inquiries and complaints with professionalism, tact, and diplomacy. Worked closely with management and colleagues to ensure smooth operations.

Faringdon, England, United Kingdom

• Managed a team of 4 customer team members to ensure customer satisfaction and successful store operations.• Promoted Co-op to the community and supported local projects on behalf of the company.

Master Of Science - Msc, Enterprise And Innovation With Extended Professional Practice, Pass With Merit

Activities and Societies: Successfully Completed the Coventry University London campus & HES-SO Team Academy Collaborative Online.

Bachelor Of Science - Bsc, Computer Science

Higher Secondary School Certificate, Science

Secondary School Certificate