Ahmad Serhan Email & Phone Number

Australia

North Sydney, New South Wales, Australia

• As a senior representative of nbn, this role ensures Delivery Partner compliance to their contractual obligations as we evolve from a ‘manage to govern’ approach. I am accountable for leading a team of project.
• Successfully delivered pilot N2P SAMs.
• Scaled systems and tools to enable the N2P domain to deliver a seamless workflow.
• Led innovation with Tier 1 Delivery Partners to uplift their capabilities, enabling successful delivery.
• Was an active participant of the FLEX project team driving employee engagement that resulted in an uplift of 12% in FY23 from the prior performance year.

North Sydney, New South Wales, Australia

• As a Deployment Manager in HDA Downstream Build and Commissioning Manager’s organisation within the Telstra HFC Program, I was accountable for the delivery of the SAMs within my footprint. With responsibility of a.
• Rebuilt relationships with Tier 1 Delivery Partners resulting in the successful uplift of delivery performance.
• Managed executive complaints in a timely and effective timeframe.
• Ambassador for Team Anchor uplifting HFC deployment pillar employee engagement scores from 70% to 95% within the performance year.

Sydney, New South Wales, Australia

• As a Project Manager in HDA Downstream Build and Commissioning Manager’s organisation within the Telstra HFC Program, I was accountable for the end-to-end management of the unserviceable location IDs within the HFC.
• Established the AWR [Additional Work Release] process and piloted first data transfers to ensure tools and systems in nbn where ready for scale.
• Drove the MCU_SCU program to resolution.
• Acted as a primary point of contact for subject matter expertise on design & data, informing numerous projects and programs of work.

North Sydney

As a Solutions Architect (HFC & FTTx) in E2E Design & Systems Engineering Manager’s organisation within the Telstra HFC Program, I was required to drive any non-compliance & exemptions to closure (AER processing) working closely with nbn Engineering, Area Planning, the Design team and other stakeholders, while working towards minimising oversights of.

North Sydney

• As a Solutions Architect (HFC & FTTx) in E2E Design & Systems Engineering Manager’s organisation within the Telstra HFC Program, I was required to drive any non-compliance & exemptions to closure (AER processing).
• Defined the logic that created the first automated validation tool (.mbx) HFC & FTTx that led to the establishment of a database that drove reporting, analytics and financial reconciliation of the HDA domain.
• Defined original NCR for Outside Plant conformance from a Data & Quality perspective.
• Acted as a primary point of contact for subject matter expertise on design & data, informing numerous projects and programs of work.

Gladesville

• Responsibility Devised and implemented innovative business focused, transformational and cost-effective operational strategies and processes, ensuring effective and efficient continuous improvement for FTTp design and.
• Established a high-performance team that delivered design & completions of a brand-new network.
• Our design template was used by the client for an industry standard quality benchmark.
• Delivered a lifecycle time reduction at scale.
• Lead a “one team value” culture that empowered an engaged & happy workforce.

Cape Town Area, South Africa

• Consultancy and Business Management Advisor dealing with all aspects of Tender (drafting the project programme, budgeting, site establishment, managing & price negotiation) withGovernment sub-contractors, material.
• Project Management Consultant
• Strategic Process Auditing and Mitigation Engineer
• ICT Infrastructure / ACL Policy Administrator
• Structured Cabling Design Specialist
• Rhizo Filtration System at the Stellenbosch Water Treatment Facility, Demolished and modernise

Sydney, Australia

Management of 25 subcontractors ensuring +/- 750 installations were carried out weekly, height risk analysis, site surveying, assessing damages, conflict resolution, OH&S complacency. Conducted regular toolbox meetings with contractors and set KPI in weekly meetings.Responsible for all drafted as-built drawings standards and compliance specific to the.

Project Management

Certificate Iii In Digital Reception Technology, Electrical, Electronic And Communications Engineering Technology/Technician

Digital Government Endorsement – Domestic, Commercial & Satellite, Electrical, Electronics And Communications Engineering

Certificate Iv & Diploma In Construction Management, Construction Management

Open Registration Licence

Electrical Trade Licence

Education record