- Maintaining the quality system documentation and monitoring conformance of processes andproduct to ensure Quality, Environmental and Safety certifications are retained.- Lead root cause analyses and implementation of corrective actions to drive down non-conformances.- Capturing information on customer detected non-conformances and warranty concerns, responding appropriately, and escalating internally for technical resolution, as well as managing customers through the quality and warranty process to completion.- Applying risk-based tools to drive continuous improvement, including collaboration with internaland external stakeholders.- Reporting on quality and warranty performance including timely recovery of costs from suppliers.- Supervise the activities of the quality team, including shop-floor quality, inspection functions, and rework.- Lead supplier quality management, including working with suppliers on implementingcorrective actions.- Respond with corrective action and root cause (8D, 5-why) or similar structured reporting toachieve satisfactory outcome for customer detected issues.- Capture infraction costs and coordinate with purchasing for cost recovery from local and overseassuppliers to drive improved supply chain performance.- Communicate and work closely with Sales, Engineering and Customer Support teams to achieveeffective resolution of non-conformance and warranty issues and to contribute to product andprocess improvements.- Monitor and drive compliance with company policies and procedures, ensuring adherence toIATF16949 Quality and ISO14001 Environmental requirements.- Lead internal process and product audits, supplier audits and external audits to retain certification.- Contribute to new product introductions with PFMEA’s, PPAP’s and manufacturing processdocumentation including registration in the quality system.- Coordinate with Hendrickson Global Quality Excellence Team to implement company initiativesand best practice.

Be a key link and work closely with Sales, Engineering & Operations groups, both locally & overseas.Liaise with Sales Managers, both locally and overseas, to gather market data and market requirements to inform product strategies.Develop & execute on project plans and key project deliverables.Support Sales Managers with questions or concerns from the field as required.Liaise with US marketing department to determine applicable marketing materials and make appropriate to local product range and market e.g. product brochures, flyers etc.Co-ordinate and contribute to local editorials for marketing publications relating to Truck or Trailer productDevelop and administer the company’s pricing policy, including the issuing of Price Books.

1. Phone, email, and face to face customer support (B2B and B2C)2. Servicing existing customers3. Provide technical support to external customers4. Processing orders5. Managing and controlling stock levels6. Warehouse store support7. Showroom maintenance8. Assisting General Manager/Director and the System Integration and Business Development Manager and fellow colleagues as required with daily ad hoc duties9. Project assistance

Supporting the delivery of FM consultancy services including:1. Building condition surveys2. Asset data collection3. Lifecycle capital replacement modeling4. FM operational service delivery5. FM strategic advisory6. Contractor management7. Procurement8. Tender response9. Public-Private Partnership (PPP) advisory10. Benchmarking data11. Risk analysis

Key responsibilities:• Conducted analysis and policy research for regional cooperation for power in South Asia.• Analysed feasibility studies for rural electrification and renewable energy implementation.• Analysed prospect of sustainable energy in Bangladesh.• Coordinated with different power companies/utilities.• Assisted Power Cell in document management and updating systems.• Prepared technical reports, presentations, technical proposals, concept papers, technical work plan, ToR and development plans for Bangladesh Power Sector.• Managed training sessions and workshops for capacity development of the personnel in Bangladesh Power Sector.Achievements:• In the 73rd Commission Session of UNESCAP, independently represented Bangladesh regarding ‘Regional Cooperation in Sustainable Energy’ by demonstrating the achievements and prospects via PowerPoint presentations and factsheet analysis.• Planned, organised and executed 'Young Bangla Vision 2021 Internship Program' for new graduates in the Ministry of Power, Energy and Mineral Resources, GoB.

Key responsibilities:• Supervised preventive maintenance of mechanical equipment as per schedule.• Oversaw maintenance support for general mechanical equipment in the unit.• Supervised schedule for any shut down required for preventive maintenance.• Performed Enterprise Asset Management (EAM) functional activities in ERP.• Monitored safety practice by using PPE properly at workplace.• Coordinated with support function with any general mechanical maintenance.• Prepared detailed report on plant operation and maintenance.Achievements:• Prepared the spare induction furnace with a deadline of two months. Due to extensive operational hours and increased production target, the given timeframe was reduced. I managed my team and set the plan in a manner to work on the furnace 24/7 and successfully prepared it for operation in 4 weeks.• Trained employees on safety practices in the workplace and mechanical equipment maintenance and operation at BSRM Iron & Steel Co. Ltd.

Key responsibilities:• Planned maintenance schedule and prepared mechanical designs.• Supervised shift-wise mechanical maintenance.• Coordinated with support function with any general mechanical maintenance.• Ensured safety by using PPE properly at workplace.• Prepared detailed report on plant operation and maintenance.Achievements:• After only three months of training, learnt about the plant operation quickly and showed initiative to take the responsibilities of a ‘Shift In-charge’. At BSRM Iron & Steel Co. Ltd., this is the earliest by any recruit.• As a new trainee engineer, coordinated fast and worked as a team, prioritized tasks for efficient operation and led the team from the front to success.